us.vtomanReviews of vtoman.com

Response from us.vtomanApr 27, 2025

Dear Customer Greetings! Thank you for taking the time to provide us with feedback on this issue that has been troubling you. It is not our intention to bring you such a bad experience. At the first time, we made detailed inquiries and investigations to the relevant personnel in charge of the email push system. According to the normal process, we only send product information, special offers and other emails to customers who have clearly subscribed to our services. In order to solve your problem as soon as possible, we sincerely hope that you can contact us through our official after-sales email [[email protected]]. (In the email, you only need to briefly describe the situation you encountered, and attach a screenshot of the interface where you received the spam email, etc.) We will verify it as soon as possible. We look forward to your email and will do our best to solve the problem for you. Best regards, Vivi

Response from us.vtomanApr 27, 2025

Hello. Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Response from us.vtomanApr 17, 2025

Dear customer, Thank you for your feedback. In order to help you solve the problem more efficiently, please provide the order number (or a screenshot of the purchase receipt) so that we can confirm the order source and specific information. If the order is indeed completed through our official channel (https://de.vtoman.com/), we will immediately start a special processing process and give priority to following up on the return/exchange for you. I wish you a happy life! Best regards, Vivi

Response from us.vtomanApr 14, 2025

Hello, Thank you for sharing your experience with our products. We take all customer feedback seriously and strive to ensure the highest quality and reliability in our offerings. Upon reviewing our records, we couldn’t locate any purchases associated with your email address in our system. This suggests that your units may have been purchased through a third-party retailer or unauthorized seller. Unfortunately, we cannot verify the authenticity or condition of products sold outside of our official channels. To better assist you, we kindly ask that you: Provide your order number (if purchased from our official website). If your products are confirmed to be genuine VTOMAN purchases, we’d be happy to escalate this matter to our support team for further resolution. We appreciate your understanding and look forward to clarifying this matter. Best regards, Vivi We are sorry that we are the official website of the independent website: https://vtoman.com/ and not the official Amazon shop, I will check your information again later, please be patient for a while.

Response from us.vtomanApr 10, 2025

Dear Customer, We sincerely appreciate you taking the time to share your feedback. However, in order to effectively address the issue you raised regarding the 1500 power station, we kindly request that you update your review and provide the order number. Without the order number, it's challenging for us to trace the purchase details and investigate the specific circumstances surrounding your experience. This information is crucial for us to identify any potential manufacturing defects, shipping issues, or other factors that may have contributed to the product's failure after 3 months of use. We are committed to resolving your concerns promptly and ensuring that you receive the appropriate assistance. Thank you for your understanding and cooperation. Best regards, Vivi

Response from us.vtomanApr 8, 2025

Dear Customer: Greetings! We're very sorry to hear that you've spent a long time saving up enough money to purchase a product, only to experience product malfunctions as well as poor customer service, it's really frustrating. Maybe it's because of the holiday season, so I couldn't reply in time. We belong to an independent website shop, which is not involved with the Amazon shop, and we have tried our best to contact them for you, and hopefully we can move things forward to a resolution. In light of your unpleasant shopping experience, we recommend that you consider purchasing products from independent sites in the future. Independent sites tend to offer more direct and personalised customer service, and may be able to provide you with a better experience in terms of after-sales products. We sincerely hope that your matter can be properly resolved as soon as possible, so that you can get your satisfactory goods as soon as possible. If you have other questions or need further assistance, please feel free to contact us. Wish you a happy life! Best regards. Viv

Response from us.vtomanApr 7, 2025

Hello， We are very sorry to see that you have encountered such a bad customer service experience after purchasing VTOMAN products on the Amazon platform, which is by no means the feeling we expect our customers to have. We understand that you purchased the product from Amazon, and that we operate as an independent site with Amazon's shop operations under the VTOMAN brand system, but our business operations are completely independent. However, if you wish, you can add the order number in the comment to inform us of the order details. We will actively communicate and coordinate with Amazon to assist you in following up on the progress of your replacement product. We sincerely recommend that if you choose VTOMAN products again in the future, you may wish to purchase them directly from our independent website. You will enjoy our more efficient customer service and long warranty, so that you can buy without worry and use more peace of mind. We look forward to communicating with you further! Best regards. Vivi

Response from us.vtomanApr 7, 2025

Dear Customer: Thank you very much for your kind comments and recognition of our products, your feedback means a lot to us, which is not only the affirmation of product performance, but also the recognition of our R & D team's efforts. You have just got the equipment, and we hope that it will be your right partner on your adventure. If you have any questions or suggestions during the use of the device, please feel free to contact us. We will provide you with professional technical support and after-sales service. Thank you again for your support and trust, and wish you a smooth and fruitful adventure! Best regards. Vivi