us.vtoman Reviews | Read Customer Reviews of vtoman.com

us.vtomanReviews of vtoman.com

2.8373 reviews
Industrial Supplies
17800 Castleton St, Ste 665, City of Industry, California

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us.vtoman

About us.vtoman

Global Innovation in Lithium-Ion TechnologyVTOMAN is a pioneering global brand at the forefront of lithium-ion battery technology, specializing in R&D, precision manufacturing, and omnichannel distribution of cutting-edge energy solutions.Our mission is to empower modern lifestyles through intelligent, sustainable power systems that transcend traditional boundaries.Smart Solutions for Every JourneyCrafted for versatility and environmental consciousness, our ecosystem includes:▸ Ultra-Portable Power Stations - Silent, emission-free energy for outdoor adventures and emergency preparedness▸ Next-Gen Automotive Tools - High-performance cordless systems engineered for automotive maintenance efficiency▸ Innovative Car Accessories - Eco-conscious utilities designed to enhance driving experiencesDriven by Global ExpertiseOur multinational team unites visionaries in battery science, IoT connectivity, and user-centric design from Silicon Valley to Shenzhen. This fusion of global insights enables us to deliver breakthroughs that prioritize:▸ Safety - Rigorous UL/CE-certified quality control▸ Intelligence - IoT integration for remote monitoring and smart energy management▸ Sustainability - Eco-friendly materials and recyclable packagingEmpowering Progress, Simplifying LifeVTOMAN is more than energy storage - we engineer freedom. By transforming raw power into user-friendly solutions, we enable seamless transitions between work, exploration, and everyday resilience. Join us in reimagining what's possible with clean, intelligent energy.

us.vtoman (vtoman.com) has 373 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: vtoman.com
Website: vtoman.com
Category: Industrial Supplies
Location: City of Industry, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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us.vtoman reviews

373 approved reviews, newest moderated first

Jean B.
Feb 20, 2025
Your battery rocks!
The whole vtoman experience was completely seamless from online purchase to delivery and initial set up of the product. I purchased my vtoman battery as a back up power source for my sump pump. I was impressed with the battery information on the vtoman web site. Initially, while looking at batteries on line, I was unsure what size of battery to purchase. After reading the information on the vtoman web site, I realized needed the vtoman battery capacity to start and power my sump pump during a power outage. I could have bought a cheaper battery but I question if it could have handled the power loads a sump pump requires during a power failure.
Response from us.vtomanFeb 22, 2025
Dear customer, We greatly appreciate your positive review and are delighted that you've chosen us. We will keep striving to offer you and other customers higher - quality products and services. If you encounter any problems during the product usage in the future, or need advice on battery maintenance, please feel free to contact us at any time. It is our bounden duty to help you solve problems and provide assistance. Once again, thank you sincerely for choosing VTOMAN. Wish you a happy life! Best regards, Vivi
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P A C.
Feb 17, 2025
You are mistaken - EVRi have NOT delivered my parcel
In response to my review on TrustPilot saying that I cannot review something that has not been delivered, you responded “We have verified that your parcel has now been delivered and we hope that you have received your shipment without any problems.” I have NOT received my parcel from EVRi yet – it has now been sat in their depot for over a week, and EVRi do not respond to my requests for information.
Response from us.vtomanFeb 19, 2025
Dear Customer: We sincerely apologize for the confusion caused by our last response. We made a mistake in our verification and we are deeply sorry for the inconvenience this has caused you. We understand that your package has been sitting in EVRi's warehouse for over a week and that you have not received a response to your inquiry from them. We have initiated an investigation and are currently pushing hard to resolve this matter. We are urging them to deliver your package as soon as possible, and in the meantime, we ask for your patience as we continue to follow up and bring you good news as soon as possible. Please let us know if we can be of any further assistance to you while waiting for your package to arrive. Once again, we apologize for the inconvenience and thank you for your patience and understanding. Best regards. Vivi
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Herman
Feb 10, 2025
This is our second one
This is our second one. Fast charging, long lasting
Response from us.vtomanFeb 12, 2025
Hello， Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi
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Rebecca A.
Feb 10, 2025
Poor customer service and poor communication capabilities stay away
I received one tracking number for 1500 power flash plus back up battery and solar panels. Shipment was today only received back up battery and panels. You cannot charge this unit without main unit! I called customer service after sane excuses and verbiage being repeated I asked for a supervisor was told there is not one 🤬🤬 I call BS. Plus couldn’t answer why I was charged an adiutiknal international charge of $15.99 on my Visa bank card🤬 I was told same repeated crap I stopped the young man and said bottom line If I do not get a call back from your escalation team within next two hours im returning it all due to Milton I still don’t have electric and kicked out of FEMA lodging. I was told they do not call customers back period even for problems like this 🤬🤬 Only emails are sent from escalation team within next in one to two days I said this is not how it works in the US I call BS I said if no email to find main unit in next one to two hours im want a refund Again it’s going to be 40-50 degrees in a few days I am a cancer patient with pneumonia and need to hook up to IV once a week! Without main unit you cannot charge anything No one could answer why only one tracking yet main unit did not get delivered! Now I regret not choosing Patriot and paying twice the amount at least I would get immediate assistance and resolution instead of the run around!
Response from us.vtomanFeb 13, 2025
Dear customer, We are extremely sorry for the inconvenience and frustration you've experienced with your recent purchase. After reaching out to our after - sales service team, we've learned that due to the size and weight of your 1500 power station, spare battery, and solar panel order, it was split into three packages. According to the logistics information, all packages were successfully delivered on the 11th. The customer service has also provided you with a tracking link in the email for your inquiry. Regarding the $15.99 international fee charged to your Visa card, we recommend that you get in touch with your credit card bank. They will be in the best position to clarify the nature of this charge. In the future, for any inquiries or issues, we highly suggest that you contact us via our official email[[email protected]]. This way, we can ensure that your questions are answered by our professional customer service representatives in a timely and efficient manner. To make up for the trouble we've caused, our after - sales service team has prepared a complimentary gift for you. Please check your email inbox, and you'll find the details on how to claim it. We hope this small gesture can show our sincerity in making things right for you. Once again, we sincerely apologize for the negative experience. Thank you for your patience and understanding, and we look forward to serving you better in the future. Best regards, Vivi
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Torsten E.
Feb 10, 2025
Hallo an alle Vtoman Interessenten
Hallo an alle Vtoman Interessenten. Ich habe mir über Ebay bei Vtoman-Shop die Vtoman 2200 Powerbox gekauft. Nach einiger Zeit ging das gute Teil beim laden in Rauch auf. Nach sofortiger Meldung beim Verkäufer und innerhalb der Garantiezeit, sollte ich die Box auf eigene Kosten zur Reparatur an die Adresse "Yun Domilar UG-GOOLOO Dillenburger Weg 50 Düsseldorf 40229" senden. Dies habe ich im Oktober 2024 getan und dort ist die Box auch erfolgreich zugestellt worden. Seit dieser Zeit werde ich mit Versprechungen und Ausreden vertröstet. Im Januar habe ich sogar 2x ein Rücksendeversprechen bekommen, aber nix passierte. Der gesamte E-Mail Austausch erfolgte direkt über Ebay. Da ich ja wie ich lesen konnte einer von vielen bin, denen das passiert und hier ganz klar eine Betrugsmasche vorliegt, werde ich nun Strafanzeige stellen. T. Elsner
Response from us.vtomanFeb 13, 2025
Dear customer, We're truly sorry to hear about the unpleasant experience you had with the Vtoman 2200 power box. First of all, we'd like to clarify that we operate an independent website and have no direct connection with the seller on eBay you purchased from. Despite this, we're deeply concerned about your situation. We sincerely recommend that you choose to buy from our official independent website in the future. By doing so, you'll be entitled to our premium after - sales service, which includes easy - to - access technical assistance, and an extended warranty period that offers you long - term peace of mind. We're also committed to helping you resolve the current issue. You can update your review by telling us your order number or purchase id.We'll reach out to eBay right away to report this problem. If you have any questions or need further assistance, please don't hesitate to contact us directly: [email protected] Best regards, Vivi
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Bhadra W.
Feb 4, 2025
Great battery & solar package.
I was worried initially as everything came in one at a time and before the solar panel arrived they had marked my order delivered and left for Lunar New Year's celebrations. However a few days later the solar panel part of the order arrived and I couldn't be happier with them. VTOMAN FlashSpeed 1500 Power Station, Flash Speed Extra Battery, Jumper cables, and a 400W Solar Panel. What an awesome combo for my off-grid adventures. They still haven't responded to emails because of the holiday, but everything arrived and it all charges fast and delivers power just where I need.
Response from us.vtomanFeb 5, 2025
Dear Customer: Thank you very much for your kind review, the portfolio of products you purchased is indeed perfect for off-grid adventures, and we appreciate you sharing your experience with the products. We sincerely apologize for the initial hassle with the delivery status and for not responding to your emails in a timely manner. Our customer service team will be back to work in two days and we thank you for your patience during this time. If you have any new experiences or feedback about using our products in the future, please feel free to contact us. Thank you again for choosing VTOMAN and we hope that our products will continue to serve you well in all your future off-grid adventures! Best regards. Vivi
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ryan
Jan 30, 2025
Still waiting on my return label …
Still waiting on my return label conformation.
Response from us.vtomanFeb 5, 2025
Hello, We fully understand how you feel. Due to the Chinese New Year, our customer service team was on vacation, which led to our failure to respond to your message and process your return label request in a timely manner. We sincerely apologize for the inconvenience caused. Our customer service representatives will be back at work within two days. As soon as they return, they will give top priority to your return label request and ensure it is completed as quickly as possible. Please be patient with us for a little longer. If you have any other questions or concerns, feel free to let us know. Once again, we're sorry for the trouble. We wish you a happy and prosperous New Year! Best regards, Vivi
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Kay G.
Jan 28, 2025
600w with jump battery and panels
Bought the 600W with solar panels works well powering an electric blanket for my husband while outside. Decided to add the jump battery to run coffee maker. Coffee pot rated at 950W, had no problems. Worked perfectly. Havent tried the panels yet.
Response from us.vtomanFeb 5, 2025
Dear Customer: We are very happy to receive your feedback, to be able to help you in a variety of use scenarios is the original intention of our product development. You have any other purchase needs or other issues we need to help you you can email [email protected] to communicate with us, we look forward to further cooperation with you. We wish you a happy life and all the best! Best regards, Vivi
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