Global Innovation in Lithium-Ion TechnologyVTOMAN is a pioneering global brand at the forefront of lithium-ion battery technology, specializing in R&D, precision manufacturing, and omnichannel distribution of cutting-edge energy solutions.Our mission is to empower modern lifestyles through intelligent, sustainable power systems that transcend traditional boundaries.Smart Solutions for Every JourneyCrafted for versatility and environmental consciousness, our ecosystem includes:▸ Ultra-Portable Power Stations - Silent, emission-free energy for outdoor adventures and emergency preparedness▸ Next-Gen Automotive Tools - High-performance cordless systems engineered for automotive maintenance efficiency▸ Innovative Car Accessories - Eco-conscious utilities designed to enhance driving experiencesDriven by Global ExpertiseOur multinational team unites visionaries in battery science, IoT connectivity, and user-centric design from Silicon Valley to Shenzhen. This fusion of global insights enables us to deliver breakthroughs that prioritize:▸ Safety - Rigorous UL/CE-certified quality control▸ Intelligence - IoT integration for remote monitoring and smart energy management▸ Sustainability - Eco-friendly materials and recyclable packagingEmpowering Progress, Simplifying LifeVTOMAN is more than energy storage - we engineer freedom. By transforming raw power into user-friendly solutions, we enable seamless transitions between work, exploration, and everyday resilience. Join us in reimagining what's possible with clean, intelligent energy.
us.vtoman (vtoman.com) has 373 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
vtoman.com
Website
vtoman.com
Category
Industrial Supplies
Location
City of Industry, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Very reliable
I purchased an item from VTOMan through AliExpress and had to return it. Despite the lack of cooperation of the platform, VTOMan went the extra mile to make sure I was refunded my payment. Excellent service!
Response from us.vtomanFeb 5, 2025
Dear customer,
Thank you so much for your support of the VTOMAN brand!
If you ever need any assistance in the future, don't hesitate to reach out to our customer support team. Our dedicated team is always ready to help. You can get in touch with us at [email protected].
We look forward to serving you and providing you with an even better experience.
Best regards,
Vivi
JK
Jan K.
Unfassbar !! Wieso stoppt ebay diese Firma nicht ?!
Unfassbar ! Wieso stoppt ebay diese Firma und Ihre vielen Verkaufs Schopps ( carshop2022, cartoolshop, vtomandirect, gooloo, vtoman-shop, vtoman, vtoman-official-store ) nicht ?!
! Lesen Sie auch das Update weiter unten !
Zuerst dachte ich, ich wäre nur Einer von Zweien ...
Hier auf Trustpilot, ist aber Alles voll von betrogenen Kunden, denen Ihr Gerät nach Defekt gestohlen wurde !
Also nochmal :
- die Firma kümmert sich nicht um Deutsches Recht !!
- Die Geräte gehen nach einiger Zeit kaputt !
- Wird dann zurück geschickt, wird das Gerät unterschlagen und das Geld ist weg !
- Antworten über Mail oder hier sind Alle KI-generiert, haben keinerlei Bedeutung ( außer den Käufer hinzuhalten ) und dienen lediglich dem "guten" Ansehen der Firma !!
Ich sage voraus, dass auch diese Warnung eine standard Antwort erhalten wird, die Hilfe verspricht, ohne dass ich überhaupt meinen Fall geschildert habe ! ( Den gibt es in einer anderen Bewertung )
Ist schon irgendjemand mit einer Klage durchgekommen ? Ich denke man könnte eine Sammelklage einreichen. Bitte antworten an stepa_at_dr_dot_com
Schlimm ist auch, dass ebay diese Betrüger offensichtlich unterstützt ! Ich habe den Sachverhalt des Diebstahls, mehrfach schriftlich und telefonisch, mit Belegen, gemeldet. ebay hat auf die Mails gar nicht reagiert und am Telefon alle 3 Mal behauptet, man würde sich darum kümmern. Passiert ist auch Monate später NICHTS !
Ich denke es wird Zeit, auch ebay, hier auf Trustpilot, negativ zu bewerten !
UPDATE 1 :
Und wieder die Standard Antwort von "Vivi".
Vtoman.com hat nichts mit den offiziellen Vtoman Shopps auf ebay zu tun.
Also nochmal meine Frage :
Wie kann dann das Retour-Ticket von "aftersale-service @ vtoman .com" gesendet werden ?!
Response from us.vtomanFeb 5, 2025
Sehr geehrter Kunde:
Wir entschuldigen uns für die schlechte Erfahrung, die Sie gemacht haben.
Die von Ihnen erwähnten Shops „carshop2022“ „cartoolshop“ usw. haben nichts mit unserer unabhängigen Website zu tun, und wir haben wirklich kein Recht, uns in ihren Betrieb einzumischen.
Wir haben uns immer an den Grundsatz gehalten, unseren Kunden Qualitätsprodukte und -dienstleistungen anzubieten, und die von Ihnen beschriebenen Probleme sind keineswegs Teil der Geschäftsphilosophie unseres unabhängigen Senders. Jede unserer Antworten wird handschriftlich verfasst, um sicherzustellen, dass wir Ihr Problem tatsächlich lösen können, anstatt Sie mit sinnlosen Worten hinzuhalten.
Wir empfehlen Ihnen, bei uns unter https://vtoman.com/ einzukaufen, um die Risiken zu vermeiden, die mit skrupellosen Händlern verbunden sind, und wir werden Ihnen einen besseren Kundendienst und eine längere Garantie bieten.
Wir entschuldigen uns nochmals für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind, hoffen auf Ihr Verständnis und freuen uns darauf, Ihnen auch in Zukunft ein qualitativ hochwertiges Einkaufserlebnis zu bieten.
Mit freundlichen Grüßen.
Vivi
CE
Christopher E.
Battery arrived in a timely…
Battery arrived in a timely manner...packaged very well. Instructions are clear and concise....even a baby boomer can,figure it out!
Response from us.vtomanJan 21, 2025
Dear customer,
Thank you so much for your wonderful feedback!
We're committed to always striving for excellence. Our team will keep working hard to ensure that every product we offer you and all our customers not only meets but exceeds expectations in terms of quality, and that our service is top - notch.
If you ever have any questions, concerns, or ideas in the future, don't hesitate to reach out to us at our official email: [email protected]. We're here and eager to assist you.
Once again, thank you for your kind comments. We sincerely wish you a life filled with happiness, and may every day be a great one for you!
Best regards,
Vivi
SA
Samantha A.
Scam company. Read the reviews
I purchased a power pack end of july 24 and it stopped working in September. I contacted vtoman a few weeks later and the communication was terrible. Eventually get to the point where I send it back for a replacement and when it arrives at their warehouse they completely ignore me and I haven't had a reply in a month. I have now reported this to trading standards. In total it has Been 5 months since I first contacted them.
Response from us.vtomanJan 20, 2025
Dear Customer:
Greetings! Thank you very much for your feedback on the issue you encountered and we apologize for the unpleasant experience. We suspect that you may have posted your review on our platform by mistake, as our official channels always regard after-sales and warranty services as a top priority and will never ignore a message from a customer.
Although we are not sure which specific channel you purchased the product from, we take your rights very seriously no matter where you purchased it. If it is convenient for you, can you send the order number to our official e-mail: [email protected] ? Once we receive it, we will immediately start the verification work and do our best to assist you in solving the problem.
We sincerely hope that we can help you solve this problem and let you feel our sincerity and dedication to customer service. Once again, we apologize for the inconvenience caused to you and look forward to your email reply.
Best regards, Mr. Kennedy
Vivi
MR
MrPaulGill
useless have ripped me off i returned…
useless have ripped me off i returned an ebay purchase to uk ware house mid dec 23 and they are ignoring all my mail as for ebay being different why is the chinese address the same?id anyone to buy the new jackery or look for a deal on bohmer not this rubbish.
Response from us.vtomanJan 20, 2025
Dear Customer:
Greetings!
We are an official store and our official website is located at https://vtoman.com/ . We understand that you have made a purchase on eBay, and although we are not directly affiliated with eBay, we take the problem you are experiencing very seriously.
If you need assistance, please send your order number to our official email address: [email protected] . We will start immediately and try our best to help you to feedback the situation to the person in charge of eBay and try to solve your problem as soon as possible.
Thank you for your understanding and support, and we look forward to solving this problem for you.
Best regards,
Vivi
NT
Nicky T.
Brought a flash speed 1500
Brought a flash speed 1500
After 2 months it stoped working
Why isn’t their any surport
Why don’t you reply to me
Response from us.vtomanJan 15, 2025
Dear Customer:
Greetings! We are very concerned to hear that the product stopped working after only two months. We would like to sincerely apologize for any communication problems you may have encountered.
As an official independent website, we have always been committed to responding to our customers' needs in a timely manner, and we are by no means ignoring your feedback. It's just that you may have purchased the product from another platform, which may have caused a problem with the information.
However, please rest assured that no matter where you purchased from, we value you as a user. In order to help you resolve the problem as quickly as possible, please send your order number to [email protected]. We will do our best to assist you in resolving this matter.
We look forward to your sending us your order number and working together to solve the problem. We wish you a happy life!
Best regards,
Vivi
NW
Neal W.
Many of my emails have been ignored
Many of my emails have been ignored. I finally got some attention, and you credited me with a power station before it could be shipped. That was good; however, I still haven't been refunded $25 of the original amount, and no one has returned my email inquiry. I would have purchased a 1500-watt model had you provided reasonable communications. The poor communications tell me that you don't care about good customer service.
Response from us.vtomanJan 16, 2025
Dear Customer,
We sincerely apologize for failing to provide you with a satisfactory shopping experience. We want to make it clear that we never intended to ignore your email. The New Year's Day holiday on January 1st, combined with the weekend, rendered our team unable to process emails promptly, causing this unfortunate delay.
However, please rest assured that as soon as we returned to the office and saw your email, we took immediate action. We checked your order and found that the package had already been shipped. A customer service colleague immediately contacted the warehouse to attempt to intercept the package. Given that the package already had a tracking number, the interception was at risk of failure, but fortunately, we succeeded.
When the customer refuses to accept the package due to their own reasons, they are supposed to bear the original shipping costs. We also need to pay the logistics provider for the interception fee. But if you purchase a larger - sized power station from our store again, we will offer you an additional $25 discount.
We sincerely hope for your understanding. We look forward to further cooperation with you. Have a wonderful life!
Best regards,
Vivi
MK
Morford, K.
I got a great deal and it was sent fast.
I got a great deal and it was sent fast.
Response from us.vtomanJan 10, 2025
Hello，
Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels.
If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you.
Last but not least, thank you again for your kind comments and we wish you a happy life!
Best regards.
Vivi
