VRAIReviews of vrai.com

Christopher was a friendly and knowledgeable guide throughout the process! He was able to show me multiple styles and carat sizes, and explained the different diamond standards clearly.

10/10 customer service! Thank you Emily for working with me and helping me get the ring of my dream! Would absolutely recommend Vrai.

I originally turned to VRAI to shop for an engagement ring for my fiancée. I made the mistake of ordering the ring size based on our rough estimates, and our estimated size turned out to be completely off. I told VRAI that I ordered the wrong size, but I really liked the diamond I picked out, so I asked if there was any way we could re-make the ring with the same diamond. They remade it for me completely free of charge. Because of that positive experience, I went back to VRAI to purchase wedding bands. We knew the general style we wanted, but we decided to go in person to try on different sizes and thicknesses to see what worked. Elan was incredibly kind and helpful. I knew absolutely nothing about jewelry and had never worn a ring in my life, and Elan answered all my questions and helped me find one that went with the natural shape of my hand. My fiancée was super happy as well and found a wedding band that complimented the engagement ring.

We had the most delightful afternoon appointment with Elan. He’s so fun and personable - I absolutely trusted his guidance and insights. He is very open to exploring various styles and provides great knowledge about diamond selection. He truly made this special occasion extra wonderful!

Elan was very helpful and knowledgeable. Easy to discuss things with, appreciate all his great help

Pricing for quality of jewelry is trash. I regret buying earrings from them. Would never buy another piece from them again.

Christopher has been great throughout the process. Very well informed and so patient! I came to him initially for the engagement ring and now we are shopping around for my ring and the wedding band. Absolutely recommend booking an appointment with him!

I cannot recommend purchasing from Vrai enough. I’ve purchased from Vrai on two occasions now, the first time being in December 2021 when I purchased an engagement ring, matching necklace and earrings for my then fiancé and again now in 2024 as I am buying her a matching tennis bracelet to complete the set for our first anniversary. When I was buying the engagement set I had tremendous help from their sales associate Queena, who helped me decide on how to find the best options within my fiancé’s preferences of a pear stone and how to make the most of the full set I decided I wanted to purchase in addition to the ring. That support looked like multiple zoom calls with brainstorming from Queena and feedback on my plans in each. I also want to highlight that Queena was very conscious of the budget I told her I had in mind which was something I really appreciated. When buying the bracelet more recently I had a few different ideas in mind and I worked with a different sales associate Sarah Marks to help complete the order. I expected it going in after my first experience and again, I had wonderful customer service where she and I discussed how this new addition would work with the other parts of the set and she was also very mindful of my budget. In both instances purchasing I had no problems with delays in order fulfillment, shipping timing or issues getting in contact with the company. It was an easy purchasing experience and I have recommend the company to everyone I know in the market for engagement rings. The jewelry itself is stunning and my wife frequently is asked by her friends where her ring is from. I appreciated the price/ct ratio in Vrai’s offerings as I simply would not have been able to afford a similar sized engagement ring from a company that didn’t produce its own diamonds. The conflict-free nature of the product is what brought us to the company but now it honestly just feels like one of many reasons I will continue buying from Vrai.