VRAIReviews of vrai.com

I bought a platinum ring from VRAI in early 2020 that recently warped (in 2026). They claimed it was normal wear and tear so I paid out of pocket for a repair in January. I got it back in late February and the ring bent again in the exact same spot within two weeks of normal daily wear. I do not wear it to the gym or do heavy lifting. When I sent it back they refused to stand by their work. Instead of properly reinforcing the weakened platinum during the first repair they clearly just bent it back into shape. Now customer service wants to charge me another $85 for the exact same temporary fix. Their lifetime warranty has too many loopholes and their paid repairs are inadequate. Save your money and take your ring to a local jeweler who will actually fix the metal permanently instead of trapping you in a cycle of repair fees.

The ring and diamond themselves are beautiful, but the customer service at Vrai is reason enough not to go with them. I sent my ring for a resize and minor repair. It sat for two weeks before they even “evaluated” it, and then I was told repairs would take another 8 weeks. This meant I wouldn’t have my engagement ring for my engagement party or photos. Even after I begged them to expedite the process and offered to pay more, they couldn’t guarantee anything. In the end, it still took 4 weeks, and the ring was shipped the day before my engagement party (too late for me to wear it.) It is still in transit, so I still don't have it back, and I haven’t even seen photos to confirm the work was done. The phone number on their website only goes to voicemail, so there is no way to actually speak with someone. Email replies take 2–3 days, which is especially frustrating when dealing with urgent issues like a repair. The communication feels like dealing with Amazon customer service, not a company who has the most valuable piece of jewelry I own. When I followed up after waiting days for a reply, I was told to stop because my emails would be sent “to the back of the queue.” Extremely upsetting way to treat someone who is in need of help. My advice: go with a local jeweller who has a reputation to uphold and who you can talk to in person.

Our daughters diamond band has had diamonds fall out twice. She had store insurance , and they charged her both times. They say it has nothing to do with the quality of their workmanship. Very poor customer service! Beware!