Nina
Necklace chain was so tiny and snapped on 2nd time wearing it
My husband bought my engagement ring from them and I absolutely love it. However, he also bought my wedding necklace from there and the chain snapped on the second time wearing it on our honeymoon. I only wore it on our wedding day and then it snapped on our honeymoon. I wrote to VRAI and asked for help and hoped it could be repaired. They told me that they do not offer replacement chains or sell them. I was told to take it to a local jeweller to repair it, however the warranty from VRAI will be void if I did this. What are my options then? It's ridiculous and a shame as I can't use this necklace now.