Voya FinancialReviews of voya.com

Just came here to warn any trying to get their money - crazy hard. They took another company over (One America) and won't match the interest. Now they won't let me take it out. The won't pay what I had a lifetime contract for - and they won't transfer my money. I have missed accrued interest since May. And they "at present time" there's no way of transfering it to another account?!

Do not trust this company, what a scam! My mother was working as a school bus driver for handicap kids.. they sold her a life insurance policy through her job … when she passed they had every excuse in the book to not pay her policy…. I fought as hard as could for her … these vultures are the scum of the earth.. Don’t ever use them.. my warning to good hardworking people…

As of 2 months ago Voya no longer provides transaction details to Quicken users. I have had both Quicken and Voya for over 15 years and this failure is a major problem for me. Anyone have a good suggestion to move away from Voya to another company that works well with Quicken?? Doing manual updates monthly is just painful.

How can someone hold our money and yet REFUSE to send us a statement for our Visa process, that is required for us to stay in a new country…. All we need to continue our life is a piece of paper that declares we are1) in good standing, 2) the current balance, 3)that we are customers. That’s it. It has been over a month and every single person we talk to says a different thing. We are now late with our paperwork. For new reason. Three sentences. From a bank. That holds our money. It’s absolutely baffling. That being said, they will be losing all that money very soon. We have never had such horrible customer service and been told, over and over, it would be done… and no one does it. Zero accountability.

Why any employer would choose Voyager to handle retirement accounts is beyond me. The website is difficult to navigate, and nearly impossible to find even basic information - such as the amount of money in your Roth IRA account (it is clumped into your other accounts, and tough to extricate). Customer service is a joke - after spending a half hour with someone with a foreign accent and not being able to solve a current problem, I asked for a supervisor. Had to hold for over a half hour listening to music, then finally hung up as I needed to join a meeting. Voya is the worst financial outfit I've dealt with over my 70 year life.

I'm currently on medical disability and Voya has delayed my claim and payment. Instead of emailing to schedule calls, they call at random times. They don't respond to emails. Absolute trash. They (Sabrina from Voya) keeps saying that they need my medical records when they are the one's that have the doctors information to reach out and I signed a release for them to get them.

What a terrible company.Ive tried every which way to borrow funds from my 401K.Ive gotten an error saying I must call the help center for verification.Ive called 2 weeks and they've been of no help.Ive asked to even transfer to their tech department and the rep.said "they don't have that".She was 0 help! I even asked if we can do the process right then over the phone and you'd swear I'd asked her for a kidney.She tried every way to discourage me and tell me the cons but seems I have no choice but to call back and go that route.I hope I can withdraw all my money and move it over to a credit union.My employer chose this,not me.

I would strongly recommend thinking twice before relying on Voya Life Insurance. In the last 18 months, I have had three people in my family pass away who had Voya life insurance policies. Dealing with Voya has been one of the worst parts of an already terrible situation. In one case, the claim dragged on for roughly 18 months. The beneficiary eventually passed away before the matter was resolved, and Voya still refused to pay the claim. In the other cases, we have had repeated problems getting them to properly address secondary beneficiaries instead of focusing only on the primary beneficiary. At this point, I have three funeral bills that I am responsible for while life insurance policies that were supposed to help cover these expenses remain unpaid. The last two claims became so frustrating that I turned them over to the funeral homes and asked them to deal directly with Voya. Even the funeral homes have been unable to get these claims paid. Based on my experience, if you have a Voya life insurance policy, I would not assume your family is going to receive the money easily when you die. They may be forced to spend months fighting over a benefit you paid premiums for specifically so they would not have to deal with this kind of financial burden. And if you do end up having to fight them, be prepared for the possibility that you may need an attorney, which means your family needs money available just to fight for money that was supposedly already insured. Three deaths. Three Voya policies. Three miserable experiences. Life insurance is supposed to make things easier for a family after someone dies. Voya has done exactly the opposite.