jeanette D.
Do Not Order
I ordered a frame 2 months ago and received an emailed order confirmation and a charge to my account right away. The frame never arrived - a shipping email was never sent. I cannot get a hold of anyone either through the customer service email address or the chat bot - both completely unresponsive. No phone number available.
Response from VossingtonSep 26, 2025
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.

