VossingtonReviews of vossington.com

Response from VossingtonApr 18, 2025

Thank you for your feedback and we apologize for the inconvenience you experienced. We will of course make it right for you and we have sent an email to you with a resolution for your case. Please check your inbox, and do not hesitate to reach out if you have any further questions or need additional assistance.

Response from VossingtonJan 20, 2025

Thank you for sharing your feedback. We’re sorry to hear about the scratched plexiglass and the shipping delay. We have sent you an email to help resolve this issue as quickly as possible. We appreciate your business and hope to make this right for you soon.

Response from VossingtonDec 19, 2024

Thank you for taking the time to share your honest feedback. We're glad you're happy with the frame's overall look and price, but we're sorry that the plexiglass didn't meet your expectations. We use plexiglass to help keep our frames lighter, making them safer for hanging but also resistant to shattering. Please contact our customer service team on our website for further assistance.

Response from VossingtonMar 7, 2024

Hi William, Thank you for your valuable feedback. Our frames do indeed use real plexiglass which is necessary for safe shipping without breaking. Please contact customer support at Vossington.com and we will do our best to help you out and make you fully satisfied with your purchase or otherwise you may return the frame for a full refund.

Response from VossingtonOct 31, 2023

Sorry to hear our products were not what you expected. Please contact customer support at Vossington,com for a return and full refund. We have indeed updated the finishes of our frames after feedback from our customers about which colors and finishes are most preferred.

Response from VossingtonOct 9, 2023

We apologize about the slow response. Our staff will contact you again to compensate you and make sure you are fully satisfied with your Vossington experience.

Response from VossingtonDec 25, 2022

Hi there, It's actually not necessary to ask for a refund, however, your frames were not yet confirmed by our warehouse to have arrived in good condition, unfortunately there is sometimes a delay because they need to check them. We decided to give you a refund even though this was not yet confirmed. We apologize about the delay.