CS
Not in business
I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it is not a functioning business. Dear Customer, Our online store is currently not accepting any orders and this will remain the case for an extended period. At this time, we are not able to provide any estimate for when we will reopen. As a result, we have canceled your recent order and issued a refund. We apologize for the inconvenience. Best regards, Vossington
Response from VossingtonSep 26, 2025
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.