VossingtonExclusive picture frames online.
Vossington (vossington.com) has 614 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Laura N.
Frames arrived with plexiglas damaged. Heard back from Vossington promptly to address the issue.
Response from VossingtonNov 21, 2024
We sincerely apologize for the damage to your frames. This is not the experience we want for our customers, and we will absolutely make it right for you. We've reached out to you via email to resolve this issue promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to fix it.
K L.
Arrive a day late
Response from VossingtonSep 5, 2024
•♥ We apologize for the delay in your frame's arrival by one day! Thank you so much for your review!♥•
SB
Beautiful frames. Very nicely packaged and delivered on time. The acrylic was dirty and I needed to clean it before framing my pictures. But I was picky because I used them for exhibition framing. Very easy to use.
Response from VossingtonApr 4, 2024
•♥•Thank you so much for your review!•♥•
Scott
Most interesting frame I've seen yet; veneer over metal--but really well-executed. I like the thin profile a LOT and will likely order again when the need arises. I definitely like the pricing.
Response from VossingtonDec 30, 2023
.•♥•.¸¸.•♥•Scott•♥•.¸¸.•♥•.¸ Thank you so much for your review!
Ceylan Y.
Hi, the product was not the color I expected so I decided to return it. I contacted customer service via chat, but didn't receive a response although it has been a few days. Edit: It turns out they were trying to contact me insistently and finally they got through. Sent me clear directions to return the item. Hence editing my review.
Response from VossingtonOct 23, 2023
Hello Ceylan, Our customer support actually responded to you 6 days ago, please check your spam folder to make sure that our message didn't end up there. We will reach out to you again to make sure you are fully satisfied with your Vossington experience.
Kyle B.
I returned my frame 2 weeks ago and still have not received a refund. UPDATE: refund has been issued and I am a satisfied customer.
Response from VossingtonMar 6, 2023
Hi Kyle, Sorry about the delay, we were awaiting confirmation from our warehouse that the frame was returned. We have now issued a full refund. Please contact support at Vossington.com if there is anything else we can do for you.
ELIZA
I liked the look of the frame. I only wish that it offered the option of hanging by wire.
Response from VossingtonFeb 10, 2023
.•♥•.¸¸.•♥•Eliza•♥•.¸¸.•♥•.¸ Thank you so much for your review! It's actually possible to use a wire in the holes in the clips.
Lou M.
I have purchased frames from Vossington before. This is my 3 rd purchase and the only time I have been disappointed. The frames is beautiful wood but one of the corners has a gap. There is no way to push or “close” the corner (gap). Not sure if I’ll keep it.
Response from VossingtonJan 13, 2023
Hi Lou, It sounds like your frame has been damaged in shipping, we are really sorry to hear about that. Customer support will send you a replacement without cost to make this right for you.
