You're here to see if this is real. Fair. Here's the scoreboard: 37,236 units shipped, 4.8★ on Trustpilot, and most of these reviews are from people who were skeptical first too. What makes us different: small tool, serious power, runs on the Makita, Milwaukee, and DeWalt batteries you already own. We're a US & UK based team that obsesses over quality — every unit is vetted and QC'd before it ships. Backed by a 90-Day One-Pull Test Drive and a support team (Diane, Marielle, Kerbie) that actually fixes things fast. Read a few reviews below and you'll see the pattern.
VortexHaus US (vortexhaus.com) has 488 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
vortexhaus.com
Website
vortexhaus.com
Category
Manufacturing
Location
Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 66% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I made a mistake with my order, which I noticed moments after submitting. I contacted customer care by email and Diane responded within the hour to say she had corrected my error. Haven't recieved the goods yet, but customer care (Diane) is excellent.
Response from VortexHaus USApr 16, 2026
Phil, thanks for trusting us before the box even lands. Catching the mistake fast and having Diane fix it in under an hour is exactly how it should work. Now it’s on the blower to live up to the service.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
MD
Mike D.
The Customer Service from Marielle was…
The Customer Service from Marielle was amazing. My product shows shipped. It did not ship and she sent me all of the information and got the product here, here. I would highly recommend this product. Works amazing.
Response from VortexHaus USApr 16, 2026
Mike, appreciate you calling this out. When tracking says one thing and reality says another, it’s on us to dig in and fix it, not gaslight you. I’m glad Marielle owned it and that the blower is pulling its weight now that it’s actually in your hands.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
HF
Heather F.
There was a delay in receiving my…
There was a delay in receiving my order. I checked the company website which gave very clear instructions for inquiries regarding delayed shipments. Diane responded to my email quickly and with a great resolution to our issue. I was incredibly impressed with how Diane, and the company as a whole, handled the situation. And, no joke, the item coincidentally arrived the day after our email exchange! (The shipping tracking info had just not been updated online by the carrier)
Response from VortexHaus USApr 16, 2026
Heather, you did exactly what I hope people do: check the instructions, reach out once, and get a real solution. I’m glad Diane moved quickly and even happier the carrier finally caught up and got it to your door. We’ll keep tightening the gap between “where is it?” and “it’s here.”
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
GL
Gary L.
Diane is fantastic!
Diane has been fantastic in working my warranty claim. She is quick, responsive and professional.
Couldn’t ask for a better experience.
Response from VortexHaus USApr 16, 2026
Gary, this is exactly what I want people to feel when something goes wrong: “they were fantastic and handled it.” Diane and the team take the warranty promise personally. Thanks for trusting us enough to let us make it right.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
TV
Tiffany V.
Disclosure: Great little blower
Disclosure: I received this product as part of a collaboration. I was skeptical when I received this double jet turbo blower with how lightweight and small it is, but the power this little blower has is amazing. I like that it is compatible with a dewalt battery however, I do wish it worked with other batteries as well. I love the power that it has behind it because it makes cleaning out my garage and shed super easy for spring clean out without having to move everything to get rid of all the dirt and spider webs. The other great thing is it is perfect for little ones to use. My son is 2 and a half and has an absolute field day with using the blower. It helps me with clean up. We have also used it to blow out the dirt in our cars in those hard to reach places. I definitely recommend the blower.
Response from VortexHaus USApr 16, 2026
Tiffany, this is a perfect description: small, light, looks harmless… then you pull the trigger and it’s a little cannon. Love that it’s doing spring‑clean duty and that your 2‑year‑old thinks it’s a toy while you know it’s a serious tool. Appreciate you giving it a fair shot and telling people you recommend it.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
BR
Brittany
I absolutely love this blower
I absolutely love this blower! It has great power, and will be my new favorite toy to blow dry my vehicle off with after washing it!
Response from VortexHaus USApr 16, 2026
Brittany, love hearing this. The moment someone calls it their “new favorite toy” for drying a car, I know we did our job. Thanks for trusting a small tool to do a big job.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
KR
Kevin R.
Very expensive and unsafe
Very expensive and unsafe. Mine caught fire after using it.
Response from VortexHaus USApr 16, 2026
Hey Kevin,
Arthur here. Founder of VortexHaus.
I’m really sorry you went through that. A tool catching fire, even once, is a hard stop for me. You shouldn’t be thinking about safety when you pull the trigger; that’s our job.
Here’s what we’ll do next:
(1) Engineering review: Your case is being sent straight to our engineering and QC teams so we can inspect this failure mode and bake the learnings into the next production and inspection cycles.
(2) Full refund, no questions asked: We’ll refund your order in full so you’re not paying for a tool you don’t trust.
(3) Free replacement if you’d like one: If you’re open to it, we’ll also ship you a fresh unit at our cost so you can judge the product on how it should perform, not on a defective experience.
(4) Priority handling: Your ticket will be flagged for priority so this is resolved quickly and cleanly, without more back‑and‑forth.
Please remove the battery and don’t use that unit again, and then email [email protected] with the subject line “Trustpilot – Kevin R Safety” so we can locate your order immediately and get this handled.
The responsibility is on us, not you. Reviews like yours are uncomfortable to read but essential – they force us to tighten systems, improve QC, and earn back trust the hard way. We take that seriously.
Thank you for calling it out. We’ll make this right, and we will do better.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
DH
Doc H.
Order from VORTEX HAUS with confidence. Whatever you order, you will receive.
I purchased the TurboPro blower online with some hesitation, but trusting their video of comparing other brands of blowers. I had purchased earlier from two other online companies and ended up greatly disappointed. The first purchase had a 5-minute battery life. The second purchase said they offered two ' long-lasting' batteries. Nothing ever came, so Citibank refunded my funds. However, the third time was the charm. Vortex Haus delivered an awesome product. I have a 45-by-65-foot barn with a concrete floor. We retired to the country and love it. The floor would get slippery from sawdust and fine sand that would blow in from time to time. It would be a laborious job to sweep it out, or an exhausting one to carry my heavy blower to blow it out. Now, with this small handheld Turbo Jet blower, I get the job done in around 10 to 15 minutes. Verses the hour plus, taking needed breaks by this very senior citizen. I have also used the Turbo Jet to blow off leaves from our patio. Now a quick five-minute job compared to the heavier blower taking twice that time.
Response from VortexHaus USApr 16, 2026
Doc, I smiled the whole way through this. After two bad online buys, you still took one more swing with us and now you’re clearing a 45×65 barn in minutes instead of burning an hour with a broom and a heavy blower. That’s exactly what we built this for: real power that a “very senior citizen” can actually enjoy using.
Thank you for betting on us as your “third time’s the charm.”
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)
