voomisupply.comReviews of voomisupply.com

Response from voomisupply.comJan 27, 2025

We sincerely apologize for the delay with your order and for any difficulty you’ve had in reaching us. We understand how frustrating this must be, and we want to make this right for you as quickly as possible. Please reach out to me directly at [email protected], and I will personally assist you in resolving this matter. We truly appreciate your patience and the opportunity to make things right. Looking forward to assisting you!

Response from voomisupply.comJan 27, 2025

We’re sorry to hear about your experience and truly regret any frustration caused by the shipping delay and product concerns. While we do our best to ensure timely deliveries, once a package is in transit with UPS, we have limited control over delays. That said, we always strive to assist our customers in working with the carrier whenever possible. Regarding the product, we take quality seriously and would be happy to discuss your concerns further to find a resolution. Please reach out to me directly at [email protected], and I will do my best to assist you. Your feedback is valuable, and we appreciate the opportunity to improve our service.

Response from voomisupply.comJan 27, 2025

Hi Robert, We truly appreciate your feedback and sincerely regret the frustration this experience has caused. We understand how urgent HVAC repairs can be, and our goal is always to provide a seamless ordering process so you can get the parts you need when you need them. To resolve this for you, we have issued a full refund, and we’ve sent all the details to you via email. If you have any further questions or need any additional assistance, please don’t hesitate to reach out to me directly at [email protected]. I’d be happy to help in any way I can. We appreciate your business and your patience, and we hope to have the opportunity to serve you better in the future.

Response from voomisupply.comJan 27, 2025

Hi, We sincerely apologize for any confusion regarding your order. We understand how important it is to receive exactly what you expect, and we regret any disappointment caused by this situation. Our goal is always to provide clear and accurate product listings, and we truly appreciate your feedback. We’d be happy to review this further and see what can be done to resolve your concerns. Please reach out to me directly at [email protected], and I will personally look into this for you. We value your business and appreciate the opportunity to make things right. Best regards, Tricia Voomi Supply

Response from voomisupply.comJan 27, 2025

Hi Todd, We sincerely regret the frustration you’ve experienced and appreciate the opportunity to address your concerns. Our goal is always to ensure our customers receive quality products and fair resolutions. We understand how disappointing it can be when a product doesn’t work as expected. Our return policies, including restocking fees, are outlined at the time of purchase, but we certainly want to ensure that you are treated fairly. We also apologize for any confusion regarding your refund. We would be happy to review your case further to ensure everything was processed correctly. Please reach out to me directly at [email protected], and I will personally look into this for you. We appreciate your feedback, and we’d love the opportunity to resolve this matter. Best regards, Tricia Voomi Supply

Response from voomisupply.comJan 27, 2025

Hi Michael, Thank you for bringing this to our attention. We sincerely apologize for any confusion caused by the product image, as that was never our intention. We strive to ensure that all listings accurately reflect the items being sold, and we truly appreciate your feedback. We’re glad you were able to catch the mix-up and cancel your order in time. We will be reviewing and updating our product images to prevent any future misunderstandings. If there’s anything else I can do to assist you, please feel free to reach out to me directly at [email protected]. Your feedback helps us improve, and we appreciate the opportunity to make things right. Best regards, Tricia Voomi Supply

Response from voomisupply.comDec 29, 2024

Hi Sam - We have two addresses, one is our fulfilment center and one is our main mailing address. Fulfillment Center - 410 Unity Street Latrobe, PA 15650 Mailing address - 1650 Limekiln Pike Suite B19-1010 Dresher, PA 19025 Please reach out to [email protected] if you need any assistance.