Greg
POOR CUSTOMER SERVICE. EXTREMELY POOR COMMUNICATION.
Placed order describing my need as urgent. 2My credit card shipppping and billing address don't match. after that gets straightened out, I assumed that my order shipped. I check with them and was told rthat my ordwer has not shipped - after about six days - so much for urgency. I kept getting told thas they were working on my order, this department needs to check with that department - blah blah blah. Today I receved an email saying that my oerdr has been cannot be filled - after waiting over a week and telling them that my item was needed urgently. WROST CUSTOMER SERVICE EVER. I WILL NEVER USE THEM AGAIN.
Response from voomisupply.comAug 28, 2026
Hi Greg, We're truly sorry to hear about your experience and understand how frustrating it must have been, especially since you needed the item urgently. We sincerely apologize for the delays and the lack of clear communication throughout the process. After reviewing your order, we unfortunately confirmed that the item was out of stock with no estimated lead time available, leaving us unable to fulfill the order. We understand this news came after you had already been waiting, and we regret the inconvenience and disappointment this caused. Your feedback is important to us, and we'll use it to improve our communication and order handling processes. We sincerely appreciate the opportunity to have served you, and we're sorry we fell short of your expectations. Voomi Supply Team [email protected]