VonsReviews of vons.com

The employees at von's (del mar or 56) have most always been very helpful. Grade A. I have this year experienced too many times when the sale items do not ring up at the sale price. It takes myself and cashiers extra time to fix the mistakes. Multiple errors on a single order have occurred twice in June. Grade B because Ralphs is similar. The website also has problems making it very difficult returning from a selected item back to the weekly ad. I did phone and the people answering said had many such phone complaints. The website problems have NOT been corrected. Grade D. How to fix the problems: In the store give the customer the item free if an error is made from the scanner. On the website leave an EASY to access complaint/question box rather than your ichat. Then respond to each customer who requests a response how you are addressing the problem.

I am a longtime regular shopper at Von’s store 2270 and could not be more satisfied with my shopping experiences! However, on pretty much most occasions, I come in contact with an employee by the name of YANIRA. This person could not be more unpleasant, miserable, unfriendly, and definitely unwelcoming!! Other than her, every employee at this market excels my expectations as a likable, helpful and welcoming professional. Perhaps someone as unpleasant as YANIRA is more suitable working in the back of the store, so not to interact and engage with good paying customers anticipating a satisfying shopping experience. Especially when one has many other markets in the area to chose from. Unsure of what could be so wrong in this person’s life, but she should leave her problems at home and put on a happy face like all other professionals employed at this market. Just to name a few of my favorites; Mary, John and Shannon in produce, Reggie and Rod in the meat department, Maria Ibarra at self check out, Deandre, Jose and Eduardo, respectively. Because of these lovely individuals, I continue to shop at Vons.

Nothing is more disgusting than a bad packaging of meat. I picked my order online which includes meat, yogurt , etc. The packaged meat was wet and oozing with blood contaminating other items in the bag. I ended up throwing out the meat and washing all the other items in the bag. This is vons at 4550 Atlantic blvd., Long Beach, Ca.

Victorville, California: This is a response to the corporation, not the employees. I planned my dinner menu, and made the mistake of going to Von’s. First the boneless chicken breast rang up about $3.00 dollars more than the marked price, the signature select sour dough bread was a sour bread like highly processed loaf of a food like substance, not a fermented sour dough but something with a sour flavor that was possibly edible but not advisable for human consumption, and the prepackaged spring mix salad was entirely spinach. The floral department was excellent. Every thing else was critter food and compost material.

The customer service.And management. The portions of in store packaged products. Haven't been in this Vons in over a year. Thought just maybe. I was wrong.

The Kanan Road Agoura store is probably one of the worst markets around this part of town. First of all when you walk in, it smells. I am not sure what it is, but it puts you off right away. I was looking for a particular item and literally nobody was around to ask except for the checker, who told me what aisle to look on - as if I had not looked there yet. Can someone please CHECK if you have it and show me where it is? No. It’s sad to see customer attention going down the hill :( There are a LOT of other places to shop, so that’s where I will go.

I shop here almost exclusively. They carry a large variety of products so I don't have to go to other stores for most specialty items that I purchase. I am vegetarian and not all supermarkets have some of the items I like. You can save quite a bit of money by becoming a member which is free, but if you opt for the Fresh Pass membership it is $99 annually. I have the fresh pass because the points you build up never expire, but they do for the free membership. I like to save my points then cash them all in every 3-4 months. I usually choose the free groceries for my reward. For example I have 4 rewards currently and if I wanted to cash them in I would select the $5 off my next purchase of $5 or more. I hope they don't merge with Ralph's, as this would reduce competition and drive up prices and who needs that in this time of inflated prices? They are also the only grocery store that carries the Arizona black and white tea with ginseng and honey, my favorite beverage.

Long hold times, uninformed service people, rude and unprofessional. Digital Coupon app doesn’t work. I’m not shopping there again, will shop SK and Aldi from now on.