VonsReviews of vons.com

Vons is fine. Depending on who is there sometimes you get very nice people who care and other times the people can be pretty rude. Their prices are a bit expensive though.

Due to a disability I have started ordering groceries delivered. My Vons is 3233 Foothill Blvd, La Crescenta-Montrose, CA. With tip precalculated and added automatically with the delivery fee it costs about 10 bucks more but worth it. However, the failure to provide fresh vegetables especially for some reason carrots has left me so frustrated that I am trying frozen vegetables. I eat a full plate of veggies every night, or did! I don't know where they get the veggies they send to me - they are not what you'd see in store. Oversized, dirty, past-ripe, hairy, like what you might feed to farm animals. I just cried this last time. Stop dumping old vegetables.

The employees at von's (del mar or 56) have most always been very helpful. Grade A. I have this year experienced too many times when the sale items do not ring up at the sale price. It takes myself and cashiers extra time to fix the mistakes. Multiple errors on a single order have occurred twice in June. Grade B because Ralphs is similar. The website also has problems making it very difficult returning from a selected item back to the weekly ad. I did phone and the people answering said had many such phone complaints. The website problems have NOT been corrected. Grade D. How to fix the problems: In the store give the customer the item free if an error is made from the scanner. On the website leave an EASY to access complaint/question box rather than your ichat. Then respond to each customer who requests a response how you are addressing the problem.