VoiplyReviews of voiply.com

AI has eaten this company alive. Nearly impossible to contact a human via any channel. My voip service was down for a week. The gateway device would reset the instant the phone went off-hook. So no outbound calls, couldn't answer inbound calls. Initial contact wanted a photo of the enet cable plugged into the gateway. Then needed a photo of the cable going to the router. (???) Eventually received a replacement gateway. This one did not reset at off-hook, outbound worked. Inbound failed, the GW had a totally wrong phone number configured. No access to a web interface, none of the factory reset procedures would clear this number. Spent most of the day 'chatting' with AI, opening new service tickets, tracking tickets, responding to AI emails. After about 8 hours eventually got a human contact who reset the GW number. All works now, hopefully long enough to port my number over to a different VOIP provider .....

I cannot believe that leaving zero stars is not an option, because this company does not even deserve one. Voiply is absolutely terrible. Their text messaging feature has never worked, despite being clearly advertised. They do not stand behind their product, nor do they show any concern for resolving customer issues. Customer service is essentially nonexistent. It appears to be handled entirely by AI, with no access to a real human representative. When you do attempt to get help, responses can take weeks—if they come at all. Additionally, their yearly billing practices are questionable and misleading. The entire experience with this company feels like a complete joke. Everything about this company is unacceptable, and I strongly advise others to avoid this company

I signed up for TrustPilot just to leave this review. I HATE HATE HATE HATE Voiply. The audio quality is AWFUL. I had Skype for 15 years, and Voiply is a hundred times worse. On at least a third of my calls, I can barely even understand what the person is saying. And that doesn't even get into their customer service. Their AI customer service makes me want to tear my hair out. For example: I have taken hours and hours and hours of my valuable time to get past their idiotic AI 'assistants.' The idiotic AI assistants wanted me to check my network. But I've used Voiply on MANY different networks, so that's not the issue. They wanted me to do the SLP thing, but their app wouldn't download onto my computer (and I provided screenshots). Then they told me to re-download, which I did, and it didn't make any difference. Then they told me to re-provision it, which I've done, even though it's unlikely to accomplish much when the re-downloading didn't do any good. Then they closed my ticket, so what am I supposed to do when the re-provisioning also accomplishes nothing? Go through this whole idiotic process again? The ONLY reason I have Voiply is because I can't seem to find any other VoIP where I can port my number without having to use a cellphone app. I doubt there's any other company that makes me so viscerally angry.

24/7 support is a scam. There is no support of any kind. Will get AI bots on phone, chat and email. Customer support and issue resolution is through AI bots. They can't fix anything. These bots close tickets for no reason. Trying to fix SMS issue for the last 20 days and getting only Bots with no solution. Also, international calls don't work either. Run for your money, this is a useless service and hackers can easily hack it. They hacked my voiply app and I can't remove hackers connected app from the portal. VoiPLY bots are of no help either. DO NOT DO BUSINESS WITH THESE SCAMMERS AND FRAUDESTERS.

The phone works but its voicemail system sucks. You can never talk to a person to work it out. The AI created three tickets and promised someone will get back to me every time, but no one did, it is very frustrating when you cannot screen your calls with this system, especially when there are so many spam calls nowadays.

I've had this service 2+ years. It was ok until they "upgraded" service in Feb 2026. Now I can not retrieve voicemails, text went away and AI customer support has not been able to give me live support. I just paid another years service in January (when it was working). I guess I'm stuck for another 11 months.

Used to be good. Now, they messed up my service by putting my residential account on the business page platform. Now my app does not work, I can't text and I'm missing calls and its been this way for over 2 weeks. If you call support you will never be able to talk to a tech, just a AI. They promise a callback, but never do.

Has always been mediocre service. I'm not sure when, but when muy phone was stolen in Colombia a couple of weeks ago they took many days (if they have ever acted) to turn off access to voiply on my stolen phone. Changing password doesn't do this. Dozens of calls to their AI customer care yielded nothing and zero of any of the calls promised back. Now they are dragging heels on porting. Wel the are bstrucvting porting. They also have different billing and porting address on file raising fraud and other issues Sy=tay away.