VNYLReviews of vnyl.org

Tried to cancel the subscription twice. They'll only let you do it by phone and they won't pick up. I left a message to cancel, they charged me for 12 more months. SCAM. SCAM. SCAM. SCAM.

Got a gift card to the service for Christmas, figured I'd try it out. Next thing I know, they're asking for my credit card number and nowhere on the site would it tell me what they were going to bill me for. After that, it's just absolutely terrible customer service. You can't actually reach anyone, they just send you directly to an answering machine. They'll spam you ads via text without ever asking you to opt in and no way to opt out. Privacy policy explicitly states that they're going to sell your info to 'trusted partners' and might send you 3rd party solicitations. This is after trying to connect to your spotify, discogs and even twitter account. Honestly, what does your twitter profile have to do with any thing they might use to 'curate' music. And then there's the music: $10 bargain bin albums that seem to be more overflow distribution than anything else. Do all of your friends a solid and steer them away from this service.

I purchased 1 month subscription in Feb 2020. They sent a vinyl of an artist I do not like. The vinyl did not work. I immediately canceled my account. I have a confirmation email from them that it was canceled on Feb 25, 2020. Now they have charged me 11 more months and have not sent anything. This is criminal. Horrible business. Needs to be shut down. Refunds need to happen ASAP. Who is operating this business??f Update: their support team refunded all fraudulent charges. So that’s better than pure fraud. Still 1 star. They have to revise this practice of charging canceled accounts.

They will take your money for months without sending you anything or contacting . The site is not user friendly at all . I was supposed to receive credit for the payments the past few months but I haven’t received any word on it. I had no way of checking to see if the credit applied so I went through check out process and there was no payment method page. One click and I had ordered a vinyl , out of my bank account. Good luck on the refund because they rarely reply and never at a timely manner. Terrible. I was really excited for this service as the idea seemed really cool and unique, but wow did somebody mess this up.

I've used VNYL for years and I love the service. It's been fantastic :)

If I could give zero stars I would... first they’ve been billing me without my permission for months and not sending anything. Now I’m trying to get my money back and my subscription cancelled and they blocked me from contacting them after! Do not support this, they are scammers

Same issues as everybody else. I was gifted a membership, required to put in CC information and am now being billed for a regular membership that I DID NOT sign up for.

I ordered a one time deal. Couldn’t figure out how it works. Had to order a crappy album I didn’t even want. Nine months later I look at my bank statement to see they charged me$39.98 and couldn’t figure out why. Did some research to se3 they billed me the same amount for the last nine months. They never sent an email stating they were billing me, never received records. They won’t refund. Good luck getting them to answer the phone. Won’t respond to emails, text messages, or phone messages. Complete scam. Please stay away from this company!!!!!!!