VM InnovationsReviews of vminnovations.com

I purchased a Vacuum cleaner through this company. Took it 2 Weeks to receive. I get it out of the box, start assembling it (with direction to insure no mistake) and the piece of junk wont go together! Handle had a broken snap. I contacted them about it, they offered to send me another.. But I had to pay for return shipping AND shipping of the new vacuum! Uh, NO! So, I decided to cut my loss, and make use of it... To find out the wheels in the vacuum weren't turning and after one use melted the ENTIRE vacuum underneath. Smoked my whole house out. I called and complained... Made them have Fedex come to my house to pick the item up... 2 weeks later .. STILL NO MONEY BACK! I contacted Fedex and asked where it was, and here it was signed off to the company over a week ago! WHERE'S MY MONEY?! They keep emailing me saying "We have to check the item in before we refund you." Then what is taking so dang long ! Stop emailing me and do your job! Terrible customer service, terrible company!

My order was placed through Amazon for a critically needed item for business. For two weeks neither Amazon nor their reseller, VMInnovations, provided information that the item was out of stock and that the order had been cancelled. It took three phone calls to Amazon customer service to learn this information. I would never trust this reseller and it makes me wary of using Amazon for purchasing items for business purposes.

I made an order of a few items with them. They never arrived. They claimed the FedEx driver left them at the door, but they never showed up. I asked them about shipping insurance, and it turned out THEY DIDN'T EVEN INSURE THE SHIPMENT. They then pressured me to tell my bank to refund my money instead to get them off the hook. Then they offered to re-sell me the same items at a discount, but only though Paypal. When I inquired about it more, they then told me that they couldn't fulfill the shipment again because their supplier cut them off temporarily. What a crock.

Ordered an electric scooter through Walmart and this was the seller. The item said it would arrive by Christmas (an still says the 23rd on the Walmart website) but when I track it through Fedex it now says the 29th. I only ordered from them because of the shipping promise. Target had the same item $10 cheaper but they said it would arrive between the 24th and the 30th so I went with these guys. They are completely full of it and no my brother is scooterless on Christmas. I would never, ever buy anything from these guys simply based on their shady dealings.

I ordered my daughter's Xmas gift from VMInnovations, after double checking the arrival dates. The item was guaranteed to arrive on the 23rd, so I purchased the bundle that consisted of a MX400 dirt bike and youth helmet on Dec 16th. The following day I received an email stating my items had shipped (the 17th). I kept an eye on the tracking number provided by their website and noticed the item only weighed 2.5 pounds. So, I got curious and sifted through my email for a shipping notification. Apparently there were 2 tracking numbers, and the dirt bike had shipped separately. Upon further investigation, the dirt bike had NOT shipped on the 17th like the shipping notification implied. It actually wasn't received by FedEx until Dec 20th. Frantically I began an indepth investigation, only to discover the dirt bike was not due for delivery until Dec 26th. Not only was it shipped late, it was also shipped the cheapest way possible-- FedEx Ground services. It's been 2 days since it was *really* shipped and my dirt bike has traveled from Nevada to Arizona. I live in North Carolina. There's no frikin way the item is going to arrive in time. After calling customer service to see if there was ANYTHING I could do to get it here, I am repeatedly told how the item will be delivered today (the 22nd). No, you morons! That's the helmet. The dirt bike is still in Arizona, and has been since last night. I will NEVER order from this company again. I hope they go out of business. And, judging by these reviews, it's inevitably going to happen. Wish I would have read them BEFORE ordering from these losers.

I ordered hairspray, it came in reg. mail, dented and the sprayer is missing. Their phone message center is full so you cant leave a message. I would not use this firm. Somehow I ordered this from Walmart and this firm sent it, must be careful when using Walmart.com

I had called in on 11/17 at 1:13 pm and spoke with Liz. She was checking to see where my replacement hot tub is that was shipped on 10/27/15 that has yet to make it to my house. I purchased this hot tub on 8/15/2015 from who I thought was Walmart as the reviews on it were great. In setting it up we find that it has a defective seam and would not hold air. Went back to walmart they said that a 2nd party had shipped the Intex Inflatable tub and it was VM Innovations. I have had nothing but poor service through your company from the beginning. No return calls from Dylan and Nick, no return call from Liz. Intex itself could care less about the issue as it was “not purchased through their rep” even though it is their product. Walmart will not stand behind it due to it coming from VM Innovations. I would have never spent a $1000 on an inflatable hot tub had I thought I would get this kind of pathetic customer service. I have asked for a replacement and have nothing. I have asked for a refund and have been laughed at and got nothing. I have called, emailed and this is my last step before turning it over to the better business bureau for lack of concern by your company. Never again will I purchase from VM Innovations after my experience and reading your reviews. I would like an answer as to where in the world is my replacement hot tub?!?

the products are garbage!