VM InnovationsReviews of vminnovations.com

Bought a pool pump sold by VM Innovations that generated "Low Flow" errors on my salt water system after only 2 days of use. VM Innovations refused a return or even an exchange, even though they boast the "highest level of customer service" and state 60-day returns on their listing. Instead, they told me to contact the manufacturer for a warranty claim, instead of swapping out a defective product for a good product after only 2 days, like any reputable retailer would do. My pool has been out of commission for 2 weeks now, and more as I wait for the replacement part from the manufacturer. VMInnovations literally ruined my Summer. Very disappointed with my experience with them with their horrible customer service.

Fantastic customer service and fast shipping for Free!!

Customer service was a disaster. I noticed that the dimensions in the listing on their website were wrong before the package even arrived, so I refused delivery. First, they tried to deduct a $12 shipping fee from my refund even though the actual charge from OnTrac was only $1.50. Then, they refused to even admit that their listing was wrong. I sent them pictures, screen caps, several forms of proof, and they still denied responsibility and insisted on deducting the $12. They only finally backed down after I sent them a chat transcript with a representative from the manufacturer and a product brochure saying that they were wrong. I did eventually get a full refund, but only after a week-long battle with customer service via email.

I just ordered a refurbished Tascam DP-32SD multitrack audio recorder from this company. Since I had never heard of them, I called them to make sure they seemed legit. The customer service representative was actually in the United States, and was very helpful to answer any questions I had about buying refurbished items through them. He also gave me a coupon code for an additional 5% off: Thank you! It came with a full 1 year manufacturer warranty, and VMInnovations' return policy is 60 days, so I went ahead and ordered. There was a bit of a hiccup because I wanted it shipped to an address other than my billing address, so they e-mailed me to confirm that it was correct. I had to respond with a scanned copy of a utility bill to confirm my billing address, but that wasn't a problem for me. I would rather companies check this sort of thing to avoid fraud. The unit shipped via FedEx and I received it a couple of days later. No problems with shipping whatsoever. As for my reservations toward purchasing this recorder as "refurbished," it arrived in (as far as I could tell, and I am VERY picky) brand new condition. It also had no manufacturer markings indicating that it had been refurbished (sticker, etc.). After putting it through pretty thorough testing, I am pretty confident that VMInnovations saved me around $200. It won't surprise me if this place ends up growing to be similar to an Overstock.com. I had a great experience, and recommend them. I don't usually write reviews, but thought mine might help out a potential buyer wanting to save a couple of bucks!

Well I've ordered Dora the Explorer Life Jacket for my daughter and placed order Friday afternoon, hoping to get it by Monday or Tuesday. I was surprised to find it in my mailbox Next Day and when I reviewed the shipping label I found out that it was shipped with USPS. It is unknown how did they pushed USPS to do it, but they did it. Not to mention that price was 20% less then in store. No tax. Free Shipping. Would shop here again!

.......and can't follow specific directions. Seems like there is no customer care at all. Very poor service and they don't care whether you are dissatisfied or not. Walmart will continue to use them, and Walmart will soon go out of business. I hope VMInnocations goes right down the tube with them

Shipping address specifically states DO NOT USE FEDEX TO SHIP HERE in capital letters. Twice they used FedEx and twice the product was returned by FedEx to the company. These people are MORONS.

I am really surprised that Walmart uses this company as a vendor since they have a horrible return policy. I ordered a pool filter cartridge that needed to be returned and it ended up costing me $22 to return a $79 item, certainly not Zappos style customer service or return policy. Walmart usually works with vendors that have great return policies so I didn't check to see what the story was with WMInnovations. LESSON LEARNED! Check Walmart vendors more carefully and don't order from WMInnovations.