Frank
Terrible Customer serivce and delivery
I was guaranteed a delivery on the 6th. On the 9th I opened an investigation with them to find out where my package was. I received a generic response to check all around my property because the package may be hidden in bushes. With a bit of back and forth and getting instructions to look for the package they realize that their shipping company sent it to the incorrect address. But they kept telling me i should have been looking in the bushes that well, i just dont have. So they said they would send me a new unit and provide me with a tracking numer once it was shipped. Well a couple of days later no tracking number provided so I requested a refund on ebay. All of a sudden later that day the replacement was left on my porch. So now i filed for a return on ebay because I already purchased a new unit at the store. Well, with their 4th grade quality responses i have gotten 20 or more emails always apologizing and yet mixing up what they are saying and what i have requested. They have emailed me saying they cant issue a return because i need to close the refund request on ebay! Did they read anything ebay sent them? No, because they would have seen that ebay closed the refund request because vminnovations told them the product was delivered and gave them a tracking number. So there is no refund request! I cant believe that they speak English at vminnovations because what they write and how they respond just makes no sense. Their customer service is terrible! Stay away from this company.




