VM InnovationsReviews of vminnovations.com

Ordered a Smith Machine from them through Walmart. Shipping kept being delayed, they'd give me a date and it wouldn't show. A couple of days after I finally got them to cancel the order, a local shipper called and asked could he deliver it. I explained and he said he was glad to hear it because he didn't want to deliver it it was in such bad shape. Ordered a swingset through Amazon and didn't realize it was them again. Supposed to be delivered in time for my daughter's birthday, but just like last time, didn't show. In fact, did not actually get to Fedex until the day it was supposed to arrive. Customer service likes to offer partial refunds in response to poor performance, I'd just like to get the items I ordered on time. Their customer experience is a zero.

VMINNOVATIONS HAS CONTACTED ME AND THEY ARE GOING TO TAKE CARE OF THE PROBLEM I HAVE! THANK YOU.

I ordered a 32x16 pool from VM Express thru Amazon. Amazon sent notice it was delivered last evening at 5 pm It was not delivered i received no calls or emails from VMExpress I called to inquire when my pool had been delivered. Rob atVM Express said that they hadnt been able to contact me so it was shipped back I will be charged over $500 for return shipping. This is the worst scam group that I have ever ordered through. I am surprised that Amazon would allow this mess to be a seller on their site. Intex is a strong company. I cant believe they would work with VM Express. REAL TRASHY COMPANY

Worst company ever. They provide knock off products from China that don’t fit spas, and don’t work at all. They come with all the chemicals clumped together like they are 15 years old. The strips are discolored and ruined. Looks like black mold. I tried to return and they said I had to pay a 20% restocking fee because THEY sent me a defective product. These are horrible sellers BUYER BEWARE.

I ordered a carpet cleaner with enough time for it to arrive before my sister and her new baby were to stay at my house. Received it opened it up it was severely broken I was very disappointed and they told me to send it back and they would send me a new one or I could take $10 off and keep the broken one which who would do that? so I had to put my sister up in a hotel I needed this as soon as possible I sent it back immediately they shipped it out 4 days ago I'm not supposed to get it till the end of this week. why is it taking so long? I don't know and since it was their mistake why didn't they ship it faster. They didn't apologize at all. I lost a lot of money having to put my family in a hotel and I'm still waiting for something that I ordered June 25th to arrive in perfect condition. I would never order from them again.

I ordered a new sand filter, pump, and it came with an automatic vacuum. It had great reviews. Unfortunately it wasn’t made to fit Hayward attachments, so I had to send it back. They went above and beyond! They e mailed me shipping labels, and refunded my money quickly! Thank you! Karen

Sent me a confirmation that my order was received, and said they would send me another email when the item was shipped as well as delivered. They didn’t do either, and my package was delivered the next night at 9:43 PM. In the pitch black when I was sleeping. No doorbell ring, no email focler me know it was on the way. Whether the package was taken off of my step (because I had no knowledge it was there) or whether it was never delivered, the company refused to pay me back and gave me automatic responses to my emails. WASTE OF MONEY. UPDATE: Upon seeing my review, VMIonnvations FINALLY refunded my money. I spoke to a representative named Rose on the phone and she was quick and polite, so I sincerely thank them for refunding my money, (even after dozens of customer service emails and a claim dispute through my bank.)

We had an excellent experience with this company when purchasing a Clam Shelter. The first shelter sent was incorrect due to a manufacturing change that was not reflected in the advertisement of the product. The company took the large product back back, paid all associated shipping and sent the correct item. No issues at all. The final product is exceptional. Throughout the exchange period, the company was same day in it's response to our concerns over whether we had received the right product.