VlookGlassesReviews of vlookoptical.com

The glasses come and don't disappoint. They are just as beautiful in person as they are online. They come well packaged and damage free also.

I have been ordering glasses from Vlook since 2021, with the exception of a few pairs falling apart and I have ordered many, I have never been disappointed with the glasses. I received a pair this week with a total wrong RX in one of the lenses. The RX listed on the package was correct. This is a new RX but I have already received 3 pairs of the same RX from Vlook. When I emailed customer service with the problem, I got a message asking that I send them the written order from the doctor. They obviously have the right RX but it looks like the lab made a mistake. I still don’t know how to get this resolved.

Time and again they've been great. NO complaints.

I have purchased two pair of glasses and both are great. I love both of them and I have received many compliments. My experience so far has been great, and no issues were small and no question ended unanswered. This was my second pair of glasses and I’m looking for a third pair.

I would recommend this company, and would certainly buy from them again. Excellent customer service. After emailing them with a problem with my frames, I received a response within 12 hours and a new pair of frames have been dispatched. One happy customer.

I just wanted to say what a wonderful company and great selection that they have. I am wearing a pair I just bought and I am so happy. I can finally see near and far and will never buy from anyone else. Just wanted you to know because nowadays it’s usually only complaints that anyone is willing to share.

I bought 2 pairs of progressive bifocals from them and I cannot see out of either of them. I complained and got nowhere. I was out $150. Also, the lenses were supposed to be tinted/change color and they never did in any type of sunlight. I've gotten glasses from firmoo, eyebuydirect, and several others and never had this bad of an experience and an utter lack of caring - although no one else sent me glasses that I literally could not use.

Found them in news feed on Facebook so I decided to see what looks they were offering and found the paddy frames ordered received them really loved them so many compliments didn't have them 2 weeks and was putting them on and the one side handle broke off emailed the company with pictures of broken frame they sent another pair back in business for another three weeks or so the frames handle broke off again so I'm contacting them again still yo fry resulation to this issue they sent me the frames no lens now I have asked in several emails fir a supervisor to contact me about this situation then got another email telling me to take the frames to the eye glass place and have them put lens in them or do it myself currently waiting on a response just want what my money paid for not sure what kind if frames they are the the handle breaks of putting them in never had this ongoing issue with other online orders so order at your OWN RISK, HAVE NOT BEEN A PROFESSIONAL EXPERIENCE FROM VLOOK AS A NEW CUSTOMER...this stated June 13th still going and sending emails