VlookGlassesReviews of vlookoptical.com

I have been getting my glasses from you for at least 4 years. Last year I pair did not come as a progressive and I emailed and no one responded. Today I received my glasses and the same frame name of frame I ordered last year is not the same size frame. Also both pairs say they are progressive on the bag but they are not. What are you going to do to fix it.

I ordered my glasses on the 19th of January with an expected date of February 8th. I keep checking the website because I haven’t received a tracking number and the shipping status still says pending. I’m confused about this because today is February 3rd and still no tracking number but deliveries expected on the 8th? No communication at all.. no emails nothing. I’m starting to get very worried. Luckily for me I have a habit of screen shorting everything and that’s what I did when I first placed my order. nOW HOW DO WE RESOLVE THIS?

Updated 12/22/22 I bought glasses from 7 different companies on between 11/25-11/27 so I could write an article about my experience with shopping for prescription glasses online. The glasses from Zenni, Payne, Moo Glasses, and VooGlam, EyeBuy Direct, and Muukal all arrived by 12/7/22. Vlook glasses said my order would be due by 12/17/22 (the longest of all the places ordered). I had been monitoring the tracking site from their website every day. And when I didn't receive my glasses by 12/16/22 I reached out via email AND text. They said that my glasses were on their way to The Sorting Center. I had noted that they have been on their way to the sorting center for about 3 weeks. When this review was originally written, 2 days after the glasses were supposed to arrive I was beginning to doubt that this is a real company. Update - The glasses arrived! 5 days late and 15 days after all of the other companies delivered. I like the glasses, but would probably not buy from them again. The prices were good and on par with the other companies, but the delivery wasn't competitive. It would be MUCH better if they just let you know that it could take almost a month to deliver and always give you free delivery. Then I might think about them differently.

I puchased a pair of white glass with my prescription. But when they arrived the other day the frames were clear and my prescription was not correct. I can't even read with these. Now they want me to pay to ship them back so they can correct there mistake. I contacted there customer service team and they still keep telling me they did the job right...Then why can't I see or read with my prescription glasses from your company and why do I have to ship them back. It is your responsibility to make sure your customer who is spending money on your site is satisfied with your product?

Hello I just ordered two pairs of glasses that were cheap I’m reading reviews I see satisfied customers so I will wait for my shipment and I hope it’s fast ✔️