VlookGlassesReviews of vlookoptical.com

I have bought two sunglasses. After one month, one of them has broken. VLK does not reply to any of my E Mails. This is a pity, since the glasses do look good.

I ordered 2pairs of glasses. One of the glasses were not prescribed correctly. I requested a refund or to return them. They wouldn’t even discuss a return. I sent them pictures of the glasses, but they wanted more! I shouldn’t have to jump through hoops to request a return. I like the one pair, but can’t use the other. I will stick with Zenni!!!!!! 20250523

In November 2024, I placed my first order with Vlook, purchasing four pairs of glasses across two separate orders. Initially, I was impressed when the glasses arrived earlier than expected, which was a pleasant surprise. The frames were sturdy, stylish, and appeared to be well-made. Three out of the four pairs were perfect—I could see through them clearly, and they met my expectations. However, the fourth pair was unusable; the left lens was improperly magnified, making it impossible for me to see through without experiencing significant discomfort. It was immediately apparent that this pair had not undergone proper quality control before being sent to me. I reached out to Vlook's customer service, hoping for a straightforward resolution. I wasn't seeking a refund or a return; I simply wanted the defective lens corrected so I could enjoy the glasses. Unfortunately, this is where my experience took a turn for the worse. My communication with their customer service was frustratingly inefficient and unproductive. I had to send multiple emails explaining that one of the four pairs of glasses I received was defective before they finally provided the return instructions. They even asked me to take a picture wearing the defective glasses, which I found unreasonable since I couldn’t see out of them and wearing them caused a headache. I reiterated that I just wanted to return the glasses for correction, but the process was unnecessarily drawn out. When they finally provided the return address, I was disappointed to find that they did not include a prepaid return shipping label. This was frustrating, as I had already paid for shipping when I initially ordered the glasses. Now, I was being asked to cover the cost of shipping again to send back a product that was defective through no fault of my own. Despite my frustrations, I decided to pay for the return shipping and sent the glasses back, along with the tracking information and a receipt for the shipping cost. I requested reimbursement for the return shipping fee, as I felt it was their responsibility to cover the cost of correcting a mistake they had made. However, I was met with more back-and-forth emails from customer service, who insisted that they only provide return labels for "manufacturing imperfections" or "productive defects." I fail to see how sending me glasses with a mismatched lens prescription doesn’t qualify as a manufacturing defect. Despite multiple attempts to explain this, my request for a shipping refund was denied. I find it unacceptable that I am expected to bear the cost of their error. If Vlook made a mistake during production, it should be their responsibility to fix it at no additional cost to the customer. This experience has been incredibly disappointing, and the lack of accountability from Vlook has ensured that I will not be ordering from them again. Their customer service process is inefficient, and their policies leave customers like me unfairly burdened with costs that should not be ours to bear. I cannot recommend this company based on my experience.

Try not to make it difficult to sign in and out and to accept my password and email

It would help if I can cheer out to pay for my glasses w I think my visa card AMELIA Artis nov9

I have been ordering glasses from Vlook since 2021, with the exception of a few pairs falling apart and I have ordered many, I have never been disappointed with the glasses. I received a pair this week with a total wrong RX in one of the lenses. The RX listed on the package was correct. This is a new RX but I have already received 3 pairs of the same RX from Vlook. When I emailed customer service with the problem, I got a message asking that I send them the written order from the doctor. They obviously have the right RX but it looks like the lab made a mistake. I still don’t know how to get this resolved.

I ordered some frames on January 18. Today is February 16 and I haven't heard anything or received anything. What happened?

I purchases 3 pair of prescription glasses from them 2 pair has already broke and it's been less than two months. I won't be purchasing anymore frames from vlook.