VizilokReviews of vizilok.com

Response from VizilokJan 16, 2020

Hi , thank you for your review. We are sorry to hear about your experience. We value the quality of our locks and it is unusual that products are released from the warehouse without prior checking. This will be investigated. All our locks are covered by a year warranty, please fill out our replacement request form : https://vizilok.myreturnscenter.com/ so we can start the process of replacing your lock.

Response from VizilokJan 17, 2020

We do have Oil-Rubbed Bronze, in ADA version as well as the regular turning knob.

Response from VizilokJan 14, 2020

Hi Joe, thank you. We are glad that you are happy with your transaction with us!

Response from VizilokJan 14, 2020

Hi Becky, Thank you for your review. We are happy to hear that you are satisfied with the service that we provided. Please don't hesitate to let us know if you have any concerns.

Response from VizilokJan 14, 2020

Hi Matt, thanks for sharing your feedback. We apologize that your experience with our locks didn’t match your expectations. It was an uncommon instance and we’ll do better. We care for our customers, hence, we have published on our website that we have a 12 month warranty on all our products, which is the industry standard. We believe in continuous improvement and we are working hard to develop, add features and upgrade the quality of each release.

Response from VizilokDec 16, 2019

Hi Joseph. Thank you for your review. It is our pleasure to be of service!

Response from VizilokDec 6, 2019

Dear Derek, thank you for your purchase. I am sorry that you did not get the order notification as quickly as you have expected. It seems like you have left the feedback before the order was fulfilled by our back end office. To ensure customer satisfaction, every order created before 2PM are processed on the same day, then notifications are sent as soon as the order is completed by our order specialists. We've checked on your order and we are happy to report that we have sent an email and SMS confirmation at 11:39AM today.

Response from VizilokDec 5, 2019

Dear Marvin, thanks for sharing your feedback. We apologize that your experience with our locks didn’t match your expectations. It was an uncommon instance and we’ll do better. We care for our customers, hence, we have published on our website that we have a 12 month warranty on all our products, which is the industry standard. We’re sorry that you did not get to take advantage of the warranty. We hope that you have a better experience with the new purchased locks. We believe in continuous improvement and we are working hard to develop, add features and upgrade the quality of each release.