VizilokReviews of vizilok.com

Response from VizilokDec 27, 2024

Hi Aaron, we apologize for the dissatisfactory experience you encountered. We made sure to address the issue with a faulty batch of product we sell and ship through our site. It is more challenging to resolve such inventory issues after the defect was discovered with inventory that was sold on another website, which is where you purchased your locks. We have covered any such issues by replacing faulty inventory for all customers, including your purchases, free of charge. We hope you understand, and we are taking your dissatisfaction very seriously, doing our best to avoid any future repeat situations.

Response from VizilokSep 5, 2024

We offer free replacements for any malfunction for 1 year and provide a lifetime 40% reduced cost on replacement locks after that. Free shipping is one of the available options during checkout. And as a small family business, we are open to a personal conversation if our customers ever feel like anything needs to be made right. While it's impossible for 100% of manufactured products to be without fault, we continually try to improve quality and performance. In cases where one of our locks does not last as long as expected, we suggest replacing it with one of our heavy duty models--you don't need to opt for the same exact lock when you get a replacement from us. We hope that's helpful and please feel free to reach out to us at any time---email, phone, chat, or the contact-us form.

Response from VizilokJul 4, 2024

Hi Ed. We're sorry one of our locks failed you so soon. We contacted you to tell you about our lifetime replacement policy. Hope that you won't be a stranger and reach out to us next time at [email protected]. We make sure our customers feel valued and taken care of.

Response from VizilokAug 31, 2023

Hi Stephen, we are sorry to hear about this! We also noticed that UPS updated the delivery status on the day when the package was supposed to be delivered. Finally, we are glad that the delay was no more than 24 hours, and hope you already are using your purchase:) We shipped your order on the same business day and there wasn't anything we could do with UPS delay, unfortunately....Thank you for your order! Please let us know if you have any other questions or concerns! We are here to help!

Response from VizilokMar 15, 2023

Hi Brian, the digital invoice was sent to you. Our order confirmation emails are sent automatically after the payment is completed. Please check your junk/spam folders. There is a chance our emails went there. Our customer support agent sent you a separate email with the invoice after we saw your complaint. We are sorry for this experience!

Response from VizilokFeb 18, 2023

We apologize for the inconvenience this has caused. We continually improve the quality of our products and have done so since your order in 2021. Unfortunately, since we cannot control all factors from production to proper installation and use of our products, we have a no-questions asked 6-month warranty on proper functionality of our products. We also pride ourselves in making sure our customers are satisfied after the warranty period and make customized arrangements to make sure we deserve your loyalty. If you are ever unsatisfied with your purchase, please contact our customer service by phone (833-353-1775) or email ([email protected]) and we will make sure all issues are corrected and you leave feeling great about doing business with us.