Vivtone Hearing AidsVivtone Hearing Aids is a company that specializes in providing high-quality over-the-counter (OTC) hearing aids at affordable prices to customers in the United States. --- Our goal is to make hearing aids accessible to anyone who needs them, regardless of their financial situation. --- We believe that everyone should have the opportunity to enjoy the benefits of improved hearing, and we strive to provide our customers with the best products and services possible.
Vivtone Hearing Aids (vivtone.com) has 339 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Kelley C.
Cindyhelped me obtain the warranty since I didn't have the order number, she was able to look it up and put the warranty on the hearing aids. The hearing aids were easy for my husband to set up, they fit nicely, he can hear and they are by far better than the $5K hearing aids he had in the past.. Cindy is a very helpful, kind, customer service representative..Thank you for yiur help.. K.Campbell
Giora B.
Everything went well from ordering, shipping and usage. I never realized how bad my hearing was, till I tried this hearing aid. As soon as I put them on, I started to hear"
Martin S.
They offer a risk free 45 day trial with a full refund. When I returned the product they deducted $10 because the packing was creased and $15 because the ear buds were used. How can you offer a 45 day trial and not expect the packaging to be open and the products used I sent everything back in the original packaging including the little bag the product was in and twist tie for the cord!
Response from Vivtone Hearing AidsOct 17, 2026
Hi Martin, Thanks for your review. We apologize for the frustration caused by the deductions applied to your return under our 45-day risk-free trial. We understand that opening packaging and trying the hearing aids is expected when testing the product. If you send us your order number, our team will look into your returned package and re-evaluate your case. You may contact us at [email protected] or 833-938-1277 and share your order number. Kind regards, Vivtone Customer Support
Eric
Good customer contact and quality hearing aids
Fred K.
The Hearing aids perform better than ones costing many times as much. Great communication and help from Cindy. Ten stars for her.
Richard H.
I really like my new pure hearing aids. They fit well and I can not tell if I have them in or not. The app on my iPhone works perfectly. The hearing test and setting up of the aids to match my individual hearing loss was easy to accomplish and works perfectly. The volume controls and mode controls on my phone make adjustments easy and fast. I am very pleased with the portable recharging carrier. This is a well designed system that satisfies my hearing loss.
Ray
Reasonable trade-off of features to focus on just audio. No connect-ability/app.
Dominic and Deborah G.
Absolutely the worst customer service experience I’ve ever had. I ordered the hearing aides and they were delivered. They had too much echo and I wasn’t happy with them. I contacted them and they made me pay for shipping them back. They received the package on December 9th and I’m still for my refund. Today I was in I wasn’t getting the entire amount back. They are absolutely horrible. I had to jump through hoops pay for shipping then not be given my entire money back. Absolutely the worst service I have ever experienced.
Response from Vivtone Hearing AidsJan 4, 2026
Hi Dominic, Thank you for sharing your feedback, and we’re very sorry for the frustration this caused. Regarding the refund amount, after reviewing your return and having our warehouse team double-check the package, we confirmed that the reduced refund was a processing mistake on our side. We sincerely apologize for this error. The full refund has now been issued to your original payment method, and you should see it reflected shortly, depending on your bank. As for the return shipping fee, our return policy states that customers are responsible for return shipping when the return is not due to a product defect or an error on our side. This is outlined on our return policy page, but we understand it can still be disappointing. We truly regret the inconvenience this situation caused and appreciate you bringing it to our attention. If you need any further assistance, please don’t hesitate to reach out to us directly. Best regards, Vivtone Customer Support Team
