Vivtone Hearing AidsReviews of vivtone.com

Response from Vivtone Hearing AidsOct 17, 2026

Dear Vickie, Thank you for your review. It is completely normal to feel unsure when you first receive a new pair of hearing aids. There is a learning curve to learn how to wear, operate and tune them to fit your hearing needs. Our support team is here to help. If you run into any confusion about set up, button operation or sound settings, please contact us anytime: Email: [email protected] Phone: 833-938-1277 We will guide you step by step. We hope as you continue to use them, you will start to feel the benefits. Feel free to update your feedback later. Sincerely, Vivtone Customer Support

Response from Vivtone Hearing AidsOct 17, 2026

Dear Robert, Thank you for your honest review. We are sorry that your X-pure hearing aids did not work out for you and that your overall purchasing and support experience was disappointing. We appreciate your positive comments about the compact portable charging case, the small hearing aids and fast charging speed. We regret that after carefully following the setup instructions, you still struggled to hear conversations, and encountered issues with faint Bluetooth call audio and no sound while streaming music. We apologise for the wait time on phone calls and the 24-hour reply delay from our team member Cindy. We are working to improve our phone availability and response speed. We confirm your return and refund have been completed successfully. Per our return policy, return shipping is the customer’s responsibility when returning for personal fit/performance preference, while we cover return shipping if items arrive damaged or incorrect due to our error. Your feedback on Bluetooth audio performance and customer service response times has been shared with our product and support teams for improvement. If you need further help in the future, please reach us at [email protected] or 833-938-1277. Best regards, Vivtone Customer Support

Response from Vivtone Hearing AidsSep 24, 2025

Hello Charles, we are very sorry about the missing accessories, would you please contact us by email [email protected] or call/text us via: (833)938-1277, to confirm your address where we can send the accessories. Best regards!