Vivtone Hearing AidsReviews of vivtone.com

Response from Vivtone Hearing AidsOct 15, 2026

Update: Thank you so much for your update and confirmation that the shipping reimbursement was received. We noticed there was an extra processing fee deducted from your shipping refund, and we have already sent you a separate transfer to cover this fee. Could you please reply to our email once you receive this payment? We are revising our support process to respond faster for all customers. Feel free to reach us at [email protected] or 833-938-1277 if you have any concerns. Hi Janet, We want to sincerely apologize for the poor communication from our team. You are absolutely right — the painful squelching noise from the hearing aid is a sound issue, and it is impossible to take a photo to capture this problem. We acknowledge that during your 3 weeks of back-and-forth emails and calls, our team did not clearly explain the return process or offer a prepaid shipping label in advance. This was our mistake, and we deeply regret the frustration this caused you. Our support team has been in regular contact with you via email since you raised this issue and has already offered to refund the delivery charges to you, so that your issue can be resolved as soon as possible. We deeply regret all the stress this situation has created for you. Should you have any other concerns, don’t hesitate to reach out to us anytime. Best regards, Customer Support Team

Response from Vivtone Hearing AidsOct 4, 2026

Dear John, We are truly sorry to hear about your frustrating experience with your Lucid508 hearing aid and for the lack of meaningful progress on your support request — this is absolutely not the level of service we aim to deliver, and we take your concerns very seriously. We received your message including order number 2000153‑82948101, which you referenced from your Walmart purchase dated around August 15. Unfortunately, we could not locate this specific order number within our system. This is likely because Walmart uses its own internal order identifiers, which differ from our brand‑side order numbers. Our support agent previously emailed you requesting the correct retailer order reference to pull up your purchase record, but we have not yet heard back from you. We completely understand you would prefer direct resolution for a left‑unit failure rather than technical troubleshooting steps. The cleaning and charging‑contact tips shared in our email were only preliminary general checks, and we do not expect you to rely solely on those to resolve a hardware fault. Our goal is to move straight to your requested solution: either a replacement unit or formal return authorization, once we validate your purchase. We are not stalling and would never intentionally delay communications to let a return window expire. We want to resolve your case right away. Please reach out to us directly via our official support email: [email protected]. Kindly attach your valid Walmart purchase receipt or Walmart‑issued order confirmation in your email. This will allow us to immediately verify your purchase and proceed with your replacement or return request as you have asked. Please keep your phone number 262‑752‑7932 active so our team can reach you promptly. Again, our sincere apologies for the stress this situation has caused you. We look forward to hearing from you soon to make this right. Best regards, Customer Support Team

Response from Vivtone Hearing AidsOct 16, 2026

Hi Mary, We’re sorry for the frustrating delays and miscommunication during your refund request. We replied to your emails promptly, but email delivery issues likely prevented our messages from reaching you and created this misunderstanding. We successfully connected with you and have finalized your return and refund. Our 45-day satisfaction guarantee applies as stated. Contact [email protected] if you need help. We take your feedback seriously and apologize for all the trouble. Vivtone Customer Support

Response from Vivtone Hearing AidsOct 17, 2026

Dear Saul, Thank you for taking the time to leave your honest feedback about your Vivtone Xpure hearing aids. We are sorry to hear about your disappointing experience with sound distortion and the short battery life when using Bluetooth. Our support team was glad to walk you through troubleshooting steps to help resolve the battery and sound issues when you reached out to us. We want to clarify the trial policy for orders purchased via BestBuy. Since your order was placed on the BestBuy marketplace, the return window follows BestBuy’s 14-day trial policy for dropship orders, which is set by the platform and outside our control. Vivtone’s standard 45-day trial applies to orders purchased directly from our official website. We understand how frustrating this difference in policy is, especially as you are an experienced hearing aid user since 2019. We value your feedback on sound quality and Bluetooth battery performance and will pass these comments to our product team for review. Please feel free to contact our support team if you still need further technical assistance with your device. Best regards, Vivtone Customer Support

Response from Vivtone Hearing AidsOct 17, 2026

Dear Katie, Thank you for sharing your feedback, and we are truly sorry for the frustrating delay and lack of visible replies on your end when you requested your return authorization. Our support team did respond promptly to your emails and followed up multiple times via email to process your return request. It appears our messages may have landed in your spam or junk folder, which caused you not to receive our replies. We are glad that we were finally able to successfully complete your return and refund. If you ever have any issues in the future, please reach us directly at [email protected] or call 833-938-1277. Best regards, Vivtone Customner Support

Response from Vivtone Hearing AidsApr 7, 2026

We are truly sorry to hear about your experience, and we completely understand why you feel so disappointed and frustrated. When you purchased the Pro20 as a backup for your husband, you should have received a product that worked properly and a return process that felt clear and supportive. From what you described, we did not meet that expectation, and we sincerely apologise. We are especially sorry for the trouble caused by the constant squealing issue. We understand that your husband has many years of experience wearing hearing aids, so we recognise that this was not simply a matter of adjustment, but a genuinely poor product experience. We also regret that our communication about the next steps added to your frustration. We would like to clarify that the free upgrade offered by our team was only intended as a goodwill gesture to make up for the poor experience with the original product. It was never meant to affect, replace, or reduce your right to request a refund under our 45-day money-back guarantee. If you were not satisfied with the upgraded product either, you would still be able to apply for a refund and get a renewed 45-day money-back guarantee from the date you received the free upgrade product. We are very sorry that this was not explained more clearly at the time. We understand how this may have made you feel that your return request was not being properly handled, and we are sorry for that. Your feedback is important, and we take it seriously. We would still welcome the opportunity to review your case again and work toward a fair resolution. Please contact us at [email protected] with your order number, and we will make sure a senior member of our support team follows up with priority. Thank you for sharing your experience. We are sorry we let you down, and we are committed to improving both our products and the support we provide to our customers.

Response from Vivtone Hearing AidsOct 17, 2026

Hi Bill, We appreciate you taking the time to share your full experience with our Xpure hearing aids, and we deeply apologize for all the inconvenience and frustration you encountered. We understand how stressful it is when facing device connection issues, slow communication and unexpected fees during returns. Our customer support team responded to your return request promptly and sent multiple follow-up emails. It seems these messages went to your spam folder, which created the impression of delayed replies. We are glad we successfully processed your product refund. Regarding the return shipping cost, our official return policy states: return shipping fees are the customer’s responsibility if the return is initiated for customer-related reasons. If returns are due to our error such as damaged or incorrect items upon delivery, we will cover the return shipping cost. We sincerely regret that we were unable to reach an agreement with you on the $15 UPS return shipping charge. We take your feedback seriously about Bluetooth connection/feedback issues, slow response perception, expedited shipping tracking delay, and the inspection timeline. We are reviewing these points internally to improve our product stability, shipping workflow, and customer service experience. If you have any further questions, please contact us at [email protected] or 833-938-1277. Sincerely, Vivtone Customer Support

Response from Vivtone Hearing AidsOct 17, 2026

Hi Debbie, Thanks for your honest feedback on your return experience for Order #9919475. We sincerely apologise for the frustration caused by our return workflow. Our warehouse inspection found dirt on the device and charging case plus creased outer packaging upon receipt of your parcel. Unfortunately we failed to reach out to you pro‑actively to talk through these inspection results before sending the cleaning‑fee notice. We fully provide full refunds for returns sent back complete and in good resalable condition. To prevent similar misunderstandings in future, we are updating our internal process: our support team will now contact customers right away if any condition issues are flagged during warehouse inspection for further investigation prior to any deductions. Please contact us at [email protected] or 833‑938‑1277 with your order #9919475 if you would like us to revisit your case. Kind regards, Vivtone Customer Support