VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Vivi Electric Bike (viviebike.com) has 243 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
viviebike.com
Website
viviebike.com
Category
Bicycles
Location
Chino, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We have a battery that arrived nonfunctional. The company has not fixed the problem. They keep asking us to send videos, which we have. Still no fix provided.
Response from Vivi Electric BikeJul 3, 2024
Dear customer: Hello. We are very sorry to bring you a bad shopping experience. If your battery does not work, please contact our after-sales customer service as soon as possible (email: [email protected]). Our after-sales customer service will contact the technicians to diagnose the fault for you based on your purchase information. If the battery does not work after diagnosis, we will also provide you with free replacement support. Normally, our customers will respond within 24 hours on weekdays. Please be patient and we will handle it for you as soon as possible. Thank you!
BA
b A.
Do not buy a Vivi ebike
Bought a Vivi Mt20 500w ebike though Walmart website and was delivered a 350w bike. No help from Walmart and no help from the manufacturer in China.
They do not have any office in the US and can only be contacted by email with a very slow response. The responses are "canned" responses.
Vivi also violates the right to repair laws in several states.
Trying to get parts/batteries is impossible and everytime I send an email, they always reply with wanting a picture of the bike, parts, model number, copy of the receipt.
The battery on this bike went out after one charge and I have spent most of this year trying to get one from them.
They send a link to their website,but when you try to order it, the site says " cannot deliver it to my address"
After several emails, they wanted me to PayPal money to a Gmail account that is not the company's.
When I questioned it, they replied with an email that said they do not have or can get the parts, for me to try a third party somewhere.
The addresses that are below are fake
Also the phone number is fake
5521 Schaefer Avenue, RTN SERVICE, 91710 Chino, California, US
40 Harry Shupe Blvd, RTN SERVICE, 07885 Wharton, New Jersey, US
Everything that they replied was never said to me in the months I have been emailing them.
As the reply is a not my fault answer
Because again the phone number provided above is a fake number from Alabama and is the same number for both NJ and La locations.
As you can see from their response,
They don't offer any real contact information. Even from their response,they are operating illegally in several states and not being transparent with their US contacts.
Is this a cover for the Chinese government?
Response from Vivi Electric BikeJun 13, 2024
Dear Customer:
Hello.
We are sorry to bring you a bad shopping experience. If you have any after-sales problems, please get after-sales support through our official after-sales customer service (email: [email protected]). Since we do not have direct offline stores in the United States, and the Los Angeles office and New Jersey office are our warehousing and after-sales centers, you can return the goods directly if you are nearby. In the case of farther away, we usually apply for after-sales service online. Since our customer service team is at the Hong Kong headquarters and cannot respond to your questions in time, our after-sales customer service will generally respond to your message within 24 hours. Please wait patiently, thank you!
(1) Answers to questions about after-sales process:
We are sorry that our third-party platform seller team did not handle your problem in a timely manner. Since we do not have enough offline repair shops covering the entire United States, we cannot provide offline bicycle diagnosis and services to customers in every city in the United States. Therefore, under normal circumstances, our customer service team will need you to provide the order number, email address, and pictures of the fault so that the customer service can feedback to our technical engineers to help you diagnose the fault. The order number and email address are for our convenience to retrieve your purchase platform and order information so that we can determine the model and warranty period of the bicycle you purchased. The pictures or videos of the fault are for feedback to our technical engineers so that they can diagnose the fault of your bicycle online. If the fault is caused by damage to a component, we will provide you with a bicycle component replacement through after-sales customer service; if the fault is very serious and cannot be driven normally, we will also replace the entire bicycle for you. Please understand.
(2) Answers to questions about bicycle power:
We have stopped selling electric bicycles with 350W motors in early 2023. Please check the label of your bicycle motor (the white label is in the center of the bicycle motor) to determine whether it is a 350W motor. The specific motor information will be marked on it as 350W or 500W. If our Walmart seller sends the wrong product, you can contact them to resend it to you.
(3) Answers to questions about after-sales service:
The Vivi electric bike with 1 year warranty service for the frame, battery, motor and other main replaceable parts. If you believe you have a warranty claim, please contact us at [email protected]. Our official after-sales customer service will provide you with exclusive customer service on each platform based on your order status to provide you with after-sales support.
(4) Answers to abnormal ordering issues:
When you order on our online website, sometimes the delivery address is displayed. There are five main reasons for this:
First, we cannot deliver to Alaska, Hawaii, postal addresses or affiliated islands.
Second, please select your country first, such as the United States.
Second, the IP address you used when placing the order is inconsistent with the address you used when placing the order, which causes the website to be unable to identify your address in time.
Fourth, when you enter the address, the system will automatically identify you and ask you to select the default address, which will cause slow loading.
Fifth, your browser has a large amount of cookies that cause the website to be delayed.
If you enter the correct address and it still shows that the delivery address cannot be delivered, please refresh the page and re-enter the address. Generally, it will be displayed as normal at this time.
I hope the above can help you solve the problem. Please contact our after-sales customer service again in time for after-sales support.
CD
colleen D.
Buyer beware. No customer support for undelivered packages.
No customer service per se, just chat boxes. Which we all know rely on standard responses. I purchased a VIVI bike through TEMU. Vivi was shipper. I did not receive bike. VIVI says it was delivered. I have photo proof but I dont think anyone bothered to look. They are sticking to, "it was delivered", sorry no refunds. Credit card company disputing charges. Buyer beware
Response from Vivi Electric BikeJun 5, 2024
Dear customer: Hello. We are very sorry for bringing you a bad shopping experience. If you have not received your package, please contact our after-sales customer service (email: [email protected]) and provide your order number. Our after-sales customer service will handle it for you as soon as possible. Under normal circumstances, email customer service will provide you with support services within 24 hours.
RA
Rasheed
Been trying for two weeks to exchange…
Been trying for two weeks to exchange bike because of major mechanical issue,and because i dont know hoe to email video of the problem after at least trying 9 times they REFUSE TO EXCHANGE BIKE,OR GIVE ME A REFUND. BUT THEY CLAIM 30 DAY RETURN OVER MAJOR ISSUE LIKE THIS,AND ONE YEAR WARRANTY! THANK GOOD IT HASNT BEEN A YEAR,THEY WOULD REALKY EMBARASS THEMSELVES.
Response from Vivi Electric BikeJun 5, 2024
Dear Customer: Hello. We sincerely apologize for bringing you a bad after-sales experience. If your bicycle has a serious mechanical failure and you cannot ride it, please contact our official after-sales customer service as soon as possible (email: [email protected]). Our after-sales customer service will contact technicians to diagnose the failure for you based on your purchase information, and provide you with replacement support for the corresponding accessories. Thank you!
GS
Gerri S.
Slowest part availability
I have not received this order after 4 months.
Response from Vivi Electric BikeApr 22, 2024
Dear Customer: Hello. We retrieved that you have 3 orders. The customer service system has not retrieved your lost parcel complaint information. Please also contact our after-sales customer service (email: [email protected]) in time, and our after-sales customer service will provide you with after-sales support.
TH
Theodore H.
Battery mount on the fat tire bike is…junk!
Battery mount on the fat tire bike is the worst thing ever! It broke apart and the 3 mounting screws are a joke for such a heavy battery. Bike is dead because it looks like the motor controller smoked and now have an error 30 code. Also you have to get parts from china with a 20-30 day delivery!!
Response from Vivi Electric BikeApr 22, 2024
Dear Customer: Hello. Sorry for bringing you a bad riding experience. The e-bike's battery base is composed of factory plastic and aluminum sheets. For safety reasons, durable alloy materials are not used. Connecting the wrong cables at the same time may cause the controller to be burned out, etc. Our battery base and controller come with a 12-month warranty. If you are still within the warranty period, you can contact our after-sales customer service (email: [email protected]) and provide your order number and damaged parts. Our after-sales customer service will provide you with after-sales support. Some controllers and battery bases are in stock in the U.S. warehouse and are expected to be delivered in 5-9 working days. Some components are in Chinese warehouses and are expected to be delivered in 15-20 working days.
MM
Mike M.
I contacted Vivi after my purchase when…
I contacted Vivi after my purchase when the completely assembled product, my wife’s Christmas present, did not even come close to operating as advertised. I was told that I would be refunded some of my purchase price, and after a long time never heard from your company again, until now. I am very dissatisfied with this bike, like I said, performs way below the advertised specifications. In no way would I ever do business with this company in the future, not just because the bike doesn’t work, but due to the entire attitude of your staff and failure to follow up.
After receiving a response from a Vivi representative, it was the same story on a different day. Vivi still refuses to reimburse me for the product, which is literally junk, and not even a mention of what I was told about a partial refund when I first brought the problem to their attention. I would not recommend this company to anyone especially a family member or friend. I was told that I would have to repackage, in the original container, and ship the bike at my expense. The packaging couldn’t have been reused in any world, and the cost was north of the price I paid originally which the response was simply, it’s not Vivi’s problem. Needless to say, the company is not honest and in no way reputable
Response from Vivi Electric BikeApr 22, 2024
Dear Customer: Hello. Sorry to bring you a bad shopping experience. We are deeply sorry that our bicycle products did not meet your expectations. Since our customer service department is located in Hong Kong, it may not be able to handle your requests as promptly as the local team. I would like to apologize to you for the poor performance of our customer service team. We also ask for your understanding. Thank you!
KM
K M.
Warranty issue and company will not…
Warranty issue and company will not reply. Sent two emails to the address in the manual but nothing but silence in return.
Response from Vivi Electric BikeMar 20, 2024
Dear Customer: Hello. Some of the email addresses in the user manual are manufacturer email addresses and may not be able to handle your requests in a timely manner. Please contact our after-sales customer service (email: [email protected]). Our website customer service will provide you with timely support and service!
