Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric BikeDec 5, 2024

Dear Customer: Hello. We apologize for any inconvenience you may have experienced with our after-sales service. Currently, we do not have a phone customer service hotline available. If you encounter any issues with the product you purchased, please contact our after-sales support team via email at [email protected]. Provide them with your order details and describe the problem you're facing. They will assist you as soon as possible. Thank you!

Response from Vivi Electric BikeNov 14, 2024

Dear customer: Hello. We are deeply sorry for the bad shopping experience you had. The electric bicycles in our store have a one-year warranty. If there is a problem with your bicycle wheel bearing, please contact our after-sales customer service ([email protected]) in time by email and provide your order number and pictures of the bicycle failure. Our customer service will contact professionals to perform technical diagnosis for your electric bicycle and provide you with free parts replacement support and help you solve the problem. Thank you.

Response from Vivi Electric BikeOct 29, 2024

Dear customer: Hello. According to your feedback, there may be problems with the controller, sensor, instrument and motor. Please contact our after-sales customer service (email: [email protected]) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.

Response from Vivi Electric BikeOct 29, 2024

Dear customer: Hello. According to your feedback, we are unable to determine the fault problem. Please do not worry. Please contact our after-sales customer service (email: [email protected]) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.

Response from Vivi Electric BikeOct 11, 2024

Dear customer: Hello. We are deeply sorry for the bad after-sales experience you had. We will arrange for customer service to reply to your email as soon as possible. Please also check whether the email is sent to the correct address ([email protected]). In the case of a motor failure of the electric bike, our after-sales customer service team will contact the technicians to diagnose the fault according to your situation and provide you with after-sales support. Normally, our customer service team will provide you with support services within 24 hours of receiving the email. Thank you!

Response from Vivi Electric BikeOct 11, 2024

Dear Customer: Hello. We are sorry to bring you a bad customer service experience.We value your feedback and promise to take immediate action to improve. Please contact our after-sales customer service team as soon as possible (email: [email protected]) and provide more details so that we can better help you solve the problem. We hope to have the opportunity to provide you with a better experience. Thank you for your understanding and support.

Response from Vivi Electric BikeAug 21, 2024

Dear customer: Hello. We are deeply sorry to bring you a bad shopping experience. If there are problems with your bicycle, please contact our after-sales customer service as soon as possible (email: [email protected]) , and send the video of the bike damage to our after-sales customer service. Our customer service will contact professionals to conduct technical diagnosis of your bicycle. Only through the video can we confirm the problem and provide corresponding solutions. After confirming the problem, our customer service will solve the problem for you as soon as possible. Thank you!

Response from Vivi Electric BikeAug 7, 2024

Dear customer: Hello. We are sorry for bringing you the bad shopping experience. If you have any problems with the product you purchased, please contact our after-sales customer service (email: [email protected]) as soon as possible, provide your order number and feedback your problem to the after-sales customer service. They will contact professionals to perform technical diagnosis for you, and provide you with corresponding solutions based on the diagnosis results to help you solve the problem.