Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric BikeMar 12, 2025

Dear Customer: Hello. We sincerely apologize for the unsatisfactory shopping and after-sales experience. According to feedback from our customer service department, we have registered a request to send you a replacement wheel and rim. However, these items are currently out of stock. We are working to restock them as quickly as possible and will send you the new wheel and rim as soon as they are available. Thank you for your understanding and patience!

Response from Vivi Electric BikeMar 11, 2025

Dear Customer: Hello. We sincerely apologize for the unpleasant shopping experience. According to feedback from the customer service department, they asked you for your electric bike order number, but you did not provide it. Without the order number, we cannot verify the order information and thus cannot offer you warranty services, only free technical support. We hope you understand. If your electric bike is still under warranty, please contact our after-sales customer service via email ([email protected]) as soon as possible, and provide them with your order number. After verifying the order information, they will provide the necessary parts replacement service. Thank you!

Response from Vivi Electric BikeMar 10, 2025

Dear Customer: Hello. We sincerely apologize for any inconvenience caused during your shopping experience. According to our return policy, if you wish to return an item, please ensure that the original packaging and all tags within are intact, and that the bicycle is unused, unworn, and in a resalable condition. Additionally, for returns not due to quality issues, we do not cover the shipping costs. Since the bicycle you purchased has been opened and used, and there are no quality issues, you will need to bear the shipping costs if you wish to return it. If you decide to keep the bicycle, we can offer you a discount of up to $100 on the purchase of another model. You can inquire about the specific discount code by contacting our customer service via email at [email protected]. Thank you!

Response from Vivi Electric BikeFeb 7, 2025

Dear Valued Customer: We sincerely apologize for the unsatisfactory after-sales experience you've encountered. We have forwarded your situation to the VIVI customer service department. Based on the information you provided, they have contacted our technical team to perform a diagnostic assessment on your bicycle. As soon as the diagnosis is complete, they will promptly respond to you via email ([email protected]) with a corresponding solution. Please be assured that we take your feedback seriously and are committed to resolving the issues you've faced. We appreciate your patience and understanding!

Response from Vivi Electric BikeJan 14, 2025

Dear customer: We are deeply sorry for the unsatisfactory shopping experience you've encountered. We take your concerns seriously and want to address them promptly. Regarding the issue you've reported, we have arranged for our after-sales customer service team to contact you via email ([email protected]). They will contact professionals to perform technical diagnosis on your bicycle and provide you with replacement support for the corresponding parts. Thank you!

Response from Vivi Electric BikeJan 3, 2025

Dear customer: We sincerely apologize for the unsatisfactory shopping experience you've encountered. We take your concerns seriously and want to address them promptly. Regarding the issue you've reported, we have arranged for our after-sales customer service team to contact you via email. Please check your inbox at your earliest convenience for further details. We propose the following solution: We will send you a new inner tube free of charge. Once you receive it, please take your bike to a nearby bicycle repair shop for installation. We will cover all repair costs associated with this issue. Thank you for your patience and understanding. We appreciate the opportunity to resolve this matter and ensure your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you!

Response from Vivi Electric BikeDec 23, 2024

Dear customer: We sincerely apologize for the delay in your order. We understand your frustration, especially given that this was meant to be a Christmas gift for your son. Our customer service team will be contacting you within the next 24 hours with a detailed update on your order status and to discuss how we can make this right for you. We appreciate your patience and understand the importance of this gift. We will try our best to resolve this issue as quickly as possible and ensure you receive your order in time. Thank you!

Response from Vivi Electric BikeDec 17, 2024

Dear customer: Hello. We are deeply sorry for the bad after-sales experience you have had. We have arranged for after-sales customer service to contact you. They will arrange a return and refund for you as soon as possible after verifying the situation. Thank you!