VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Vivi Electric Bike (viviebike.com) has 243 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
viviebike.com
Website
viviebike.com
Category
Bicycles
Location
Chino, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
La bici dejo de funcionar y solo llevo con ella poco mas de un mes.
Quiero mi dinero de regreso
Response from Vivi Electric BikeJan 9, 2026
Estimado cliente: ¡Hola! ¡Disculpe la molestia! Si la bicicleta eléctrica que recibió presenta algún problema, comuníquese con nuestro equipo de servicio posventa lo antes posible (correo electrónico: [email protected]). Nuestro equipo diagnosticará el problema lo antes posible y le enviará una nueva bicicleta eléctrica o piezas de repuesto sin costo alguno. ¡Gracias! Atentamente, el equipo VIVI
JA
Jason
We ordered an e-bike from vivi
We ordered an e-bike from vivi. In the process of assembling, we found that the battery was defective. We proved this with multimeter testing. We contacted vivi for a replacement battery. As of this writing, it's been over a month and they still haven't sent one, so we have cheaply made non-electric bike sitting around now. Insult to injury — vivi's business hours are something like ** 8pm to 5am ** (United States) so email communications are painfully slow.
They have been making excuses and putting us off. We've repeatedly asked for a refund and a return shipping label; they offered us $20 instead.
Please do not order anything from vivi.
Response from Vivi Electric BikeDec 3, 2025
Dear Customer: Hello. Thank you for your feedback! We apologize for the unpleasant shopping experience. Our battery was previously sold out, so we were unable to replace it for you immediately. The new battery is on its way and is expected to arrive at our warehouse in a few days. We understand you are dissatisfied with our after-sales solution. We have already forwarded this to our after-sales department, requesting them to do their best to meet your needs and upgrade your compensation plan, hoping to make you as satisfied as possible. If our customer service is still unable to provide you with a satisfactory solution, please contact me! I will escalate your request until you are satisfied. Thank you! Sincerely, VIVI Team
SC
steve C.
WARNING
WARNING: Do not buy from this company... They promised me a refund many times (I have all the emails to prove it) and all I got was the runaround. So if you don't like the ebike, that's too bad.
Customer service will probably reply to this comment, like they did on my previous comment, promising customer satisfaction. BULL FEED.
My reply: So where is my shipping label? I'm not paying to send it back. I'm not going through this again with your incompetent customer service department. Quit trying to come out smelling like a rose, with your replies, and I am not a loyal customer. I will never do business with your LOUSY company ever again.
Response from Vivi Electric BikeNov 25, 2025
Dear Customer: Thank you for your feedback. As a loyal customer, we sincerely apologize for the unpleasant after-sales experience. We have reviewed your after-sales records and understand that you needed to return the M026SHUL electric bicycle because the speed limit could not be removed. We apologize that our customer service was unable to properly handle your request. According to our return policy, you can get a 100% refund if you still have the original packaging and the bicycle has not been ridden. If you have used the electric bicycle, you can negotiate with customer service for a refund and to keep it. We understand that you applied for a bank chargeback because you were dissatisfied with the perfunctory attitude of customer service and the refund compensation offered. Due to the large volume of emails handled by our customer service team, there may have been duplicate replies and a failure to follow up on your after-sales needs in a timely manner. We sincerely apologize for this. As the marketing team, on behalf of Vivi and our customer service team, I express our deepest apologies to you. We have instructed the customer service team to reprocess your after-sales request. Please follow up again. In addition, regarding the chargeback process, since you applied for a bank chargeback, your payment will be returned to your bank from our third-party payment platform and frozen by the bank. During the freeze period, our third-party payment company is unable to process your refund request. Generally, after receiving the chargeback notice from the bank, it takes 15-40 days to process and finalize the request. If you require a refund, please re-email us to our after-sales customer service email address. Our customer service will apply for a refund from the third-party payment platform after you withdraw the chargeback. Refunds typically arrive within 2-3 business days. Hope this helps!
N
N
Where do I even begin
You are not to message me again! I have zero issues re reporting you! You are a scam unprofessional supposed seller! I suggest you leave me the hell alone! Everything I've posted about and will continue to post is true and I have all the screenshots to prove it! Also to suggest contacting Amazon over YOUR BIKE AND WARRANTY is absurd that literally falls on YOU! You literally make zero sense and prove my point of uneducated scam artists of a fake company! Steady contacting me on a different website is still considered harassment. I'll have a great life especially not recommending you at a every chance I get.
Edit: I see the "company" has left a message. Trying to act professional now.. but that's too late! Again this company is a joke! I wouldn't deal with them and I said I'll make sure to let everyone know how horrible they are! So unprofessional! Oh and didn't Amazon tell you not to contact me anymore? You going to bribe me to take this one down? Have fun with Amazons investigation on you!
Where do I even begin? I needed a replacement headlight as mine suddenly stopped working. Vivi support said they would send the part right away after not hearing from them I reached back out the said the part was out of stock and did the run around on me... Looking into this the headlight was in stock per there website and available to ship within 2 days however I didn't get a headlight until after arguing with them and Amazon for 3 months! Afterwards I left a bad review of horrible business and they began to constantly email me to bribe me to remove the review. This is absolutely a horrible company to deal with. I would never recommend just due to the fact of there customer support or lack of. God forbid something on the bike stops working because it will be an everlasting nightmare to get it fixed.
Response from Vivi Electric BikeNov 25, 2025
Update: Dear Customer, Hello. Because third-party platforms like Amazon and brand websites have different reseller teams, we cannot make decisions for the Amazon team. Regarding after-sales service, we cannot handle it directly for you; we can only relay your message and help you contact the Amazon after-sales team directly. We apologize for the unsatisfactory after-sales experience. If you have any concerns, please contact the Amazon after-sales team to resolve the issue! We wish you a pleasant life! Thank you!
Dear Customer: Thank you for your feedback. We apologize for the unpleasant after-sales experience. Trustpilot Reviews is operated by the brand website. Since third-party platforms like Amazon do not have the same after-sales team as the brand website, we are unable to properly handle your request. Please provide me with as much order information as possible so I can assist you. Regarding the bicycle parts shipping issue: You saw headlight parts available on the official website, but customer service informed you they were out of stock. This may be because all our headlights are currently listed under a unified link, and what you saw as available might be a headlight for a different model. Currently, most of our headlights are not interchangeable. We sincerely apologize for the delay in receiving some parts, as some may be out of stock and en route by sea. We are actively working to improve our supply and hope to have 100% stock to meet customer demand. If you have not received your parts after an extended period, you can contact our after-sales team to request a refund and compensation; Regarding contacting you to delete comments, our brand team guarantees 100% genuine reviews and only supports customers updating their own reviews. Currently, our brand's official website after-sales team (email: [email protected]) does not allow customers to be contacted to delete comments. Please confirm whether this was done by Amazon's after-sales team; we will handle this seriously. Additionally, please provide your email address so I can follow up on your after-sales request. Thank you!
EL
Elizabeth L.
No returning call from customer…
No returning call from customer service.
None.
Response from Vivi Electric BikeNov 7, 2025
Dear Customer: Hello! If you require telephone support, please call during the following service hours. Calls outside these hours will not be answered. Telephone Support Hours: Monday to Friday: 9 AM - 6 PM (Eastern Time). For better support, we recommend that you use email as your primary contact method. Email addresses allow our customer service staff to easily track your after-sales records. Generally, our customer service will reply to your email within 12 hours. Vivi will continue to be dedicated to providing you with assistance and support. 🥰
DH
Dustin H.
Product took almost a month to ship and…
Product took almost a month to ship and wrong product arrived. Nothing like picture that was ordered.
Response from Vivi Electric BikeNov 5, 2025
Dear Customer: Hello! We sincerely apologize for your unpleasant shopping experience! We have tracked your after-sales record and learned that the second package was stuck for nearly a month due to the inaction of Amazon Shipping. Despite repeated urging from our customer service staff, the progress was still slow, and it finally took about a month to deliver your package. We sincerely apologize for this. In future delivery services, we will promptly optimize our shipping methods to provide you with a better and faster transportation experience. Regarding the product discrepancy issue, please contact our after-sales customer service email: [email protected]. Please provide your order number, a picture of your bike model, and a picture of the torque sensor you received. Our after-sales customer service will investigate the situation for you. If our warehouse staff sent the wrong item, we will promptly resend it to you to avoid affecting your ride. Vivi will continue to do its best to provide you with assistance and support. Have a pleasant ride!
JH
JANIE H.
I still do not have my bike
I still do not have my bike. U guys closed they case because it was delivered. I told u fed ex delivered to the wrong address. So how am i suppose to be out the money. This would have been zero stars but that wasnt an option. Its cool on here u say we will replace the missing bike that fed ex delivered to the wrong address but on my email thatbno other potential customer can read u say fed x delivered the bike. And i agree fed ex did deliver this bike but they delivered it to someone else. The house in the is not mine!
Response from Vivi Electric BikeNov 5, 2025
Dear Madam: Hello. Please don't worry. If you do not receive the purchased items, we will not make you bear any financial loss. According to your after-sales records, our customer service staff has submitted a claim to FedEx for your package, and has also processed the reshipment of your electric bike. A new reshipment order for the electric bike has been created. Due to time zone differences, our customer service may not have been able to reply to you immediately. After the reshipment order is shipped, our customer service staff will provide you with a new tracking number. Please keep track of the new package delivery status. Contact FedEx immediately at +1 800-463-3339 to maintain communication and avoid delivery errors again. The new electric bike package is expected to arrive at your address in 4-7 days. To express our apologies, we will provide you with a free gift, which will be shipped with the package. We are committed to providing you with the best support and service. We wish you a pleasant life! Thank you!
HA
Hamid
Vivi bike has the worst customer…
Vivi bike has the worst customer service. DO NOT BUY from this company. I got my bike damaged and have been emailing them for 2 weeks now to return the bike and they come up with excuses. Worst customer service, worst company I have ever dealt with.
Response from Vivi Electric BikeOct 22, 2025
Dear Customer: Hello. We are very sorry for not providing you with a satisfactory shopping and after-sales experience. According to feedback from the customer service department, the fender of the electric bike you purchased was broken upon arrival. For this situation, we can send you a new fender for replacement and provide you with $50 compensation if you can accept and keep the electric bike, we would be very grateful. If you really don't want to keep it, we allow returns/exchanges. Please contact customer service again to submit a return/exchange request. Thank you for your understanding and support!
