Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric BikeFeb 9, 2026

Estimado cliente: ¡Hola! ¡Gracias por su reseña! Nuestros clientes en línea no trabajan los sábados ni domingos, por lo que no podemos responder a sus mensajes. Nuestro servicio posventa comenzará a procesar sus solicitudes el lunes. En relación con el problema de daños que experimentó, le hemos pedido a nuestro servicio posventa que priorice su gestión. Por favor, esté atento a los correos electrónicos de soporte posventa de [email protected]. Para el desgaste de las cubiertas interiores y exteriores, le enviaremos componentes nuevos, así que no se preocupe. En Vivi valoramos a cada cliente y su satisfacción es siempre nuestra máxima prioridad. Seguiremos brindándole la mejor asistencia y soporte. ¡Que tenga una experiencia ciclista placentera! 🥰 Atentamente, El equipo de Vivi

Response from Vivi Electric BikeFeb 5, 2026

Dear Customer: Hello. Thank you for your feedback. Our tracking number shows the package has been delivered to your destination mailbox. Please check your mailbox to see if you can find it. If not, it may be lost. If lost, we will resend it or issue a refund. Please also keep an eye on messages at [email protected]; we will promptly handle your after-sales needs.

Response from Vivi Electric BikeJan 9, 2026

Dear Customer: Hello. Thank you for your feedback! After checking your purchase history, we found that you purchased the wrong item. You bought a 20×1.95” bike inner tube, which is not suitable for your electric bike. We apologize that our customer service staff may not have been aware of your specific purchase details and were unable to resend it to you. We have reprocessed your after-sales situation and contacted customer service to send you two new 20×2.4” bike inner tubes. In addition, to protect your tire from further damage, we are also giving you two free bike tire liners. We hope you have a pleasant riding experience, thank you!

Response from Vivi Electric BikeJan 9, 2026

Dear Customer: Hello! Thank you for your feedback! If the charger you received is faulty, please contact our after-sales service team promptly (email: [email protected]). Our after-sales service team will diagnose the fault for you as soon as possible and send you a new charger free of charge! Thank you! Sincerely, VIVI Team