Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric BikeNov 10, 2025

Dear customer: Hello! Thank you for your positive feedback on our electric bikes. Our products maintain a balance of quality, performance, value, and safety, striving to provide customers with affordable, reliable, and high-performance products. The electric mountain bike saddle you purchased is a streamlined black and red mountain bike saddle, with a flat, slightly textured material of sponge and leather. This saddle is designed for mountain adventures. Therefore, if you ride for a long time, you may experience slight discomfort due to the small contact area of the saddle. You can replace it with any more comfortable saddle with a seatpost diameter of 28.6mm and a length up to 320mm. Happy riding! 🥰

Response from Vivi Electric BikeNov 7, 2025

Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Since our instruction manual is a general manual and has not been revised for a specific model, it may have some shortcomings. We are constantly improving our user manual to help customers complete the assembly and ride smoothly as much as possible. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰

Response from Vivi Electric BikeOct 22, 2025

Dear Customer: Glad you're enjoying the bike overall. We apologize for the missing instruction manual - this was likely a warehouse oversight as all our ebikes should include one. You can download the electronic manual from the product page for your specific model. Please contact us if you need further assistance.

Response from Vivi Electric BikeSep 18, 2025

Dear Customer: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the poor experience you've had with multiple component failures and the unexpected repair costs you incurred. We want to remind you that all VIVI e-bikes come with a 1-year warranty. If you encounter any issues with your bike, please contact our customer service team promptly via email ([email protected]). When reaching out, please provide your order number along with relevant photos or videos of the problem. Our technical team will diagnose the issue based on the information you provide, and once we confirm a warranty claim, we will send you the appropriate replacement parts at no cost. We appreciate your patience and are glad to hear the bike is now performing well for your daily commute. Your feedback helps us improve our products and service quality.

Response from Vivi Electric BikeJun 19, 2025

Dear Customer: Thank you for choosing VIVI ebike. If you experience any issues with your bike's fender, please contact our after-sales customer service via email ([email protected]). Please provide your order number along with relevant photos or videos. Our customer service team will verify the situation and resolve your issue as soon as possible. Thank you!

Response from Vivi Electric BikeMay 16, 2025

Dear Customer: Hello. Thank you so much for your review! We're glad the photos helped you make the right choice. Your satisfaction means a lot to us, and we're here to assist you anytime!

Response from Vivi Electric BikeApr 11, 2025

Dear Customer: Hello. Thank you for your honest feedback! We apologize for the extended delivery time and truly appreciate your patience. We're glad the part met your expectations and that our customer service team was able to help. We're continuously working to improve our shipping times to serve you better. Thank you for choosing us!