Vivi Electric BikeReviews of viviebike.com

I ordered the wrong battery for my VIVIEBIKE on March 17 Order VIVI5689. I got approval to return battery and Fedex said you received it two weeks ago. I have not received a refund or any word from you since.

When you put someone on the Chat section, It would be a good idea that she doesn't fall asleep when people are trying to ask her questions. Pretty Sad...

I had to pay for what should be a warranty Item. I got my M026TGB bike Sept 6 2023 , by January 2023 my headlight went out, and the replacement would not turn off so Vivi Told me I needed a new Brushless motor controller and to purchase it on the website period, on a bike 6 months old.

I got the part… it ‘helped’ (somewhat) to address the ISSUE that we’ve had with the brand new Vivi bike we purchased on Amazon. But only “somewhat.” The issue that we have had with this “brand new “bike, is it does not respond quickly to turning on the throttle, or, for pedal assist. There is a delay of about four seconds from when you turn on the throttle until it kicks in. We had complained to customer service about this issue. But they didn’t offer any solution. When we asked if there was a local vendor that could look at the bike, they couldn’t supply us any names. So, long story short, we took it to a local E bike repair shop they suggested replacing this particular part… Which we did (at our expense). The throttle is a little more responsive. The pedal assist is just as slow as it was before. In addition to all of this, I need a refund for my original part order (I ordered the wrong part) which I sent back and ordered the correct part. I received a gift certificate for the returned part, & I want a refund. All in all, we have spent over $200.00 trying to get this bike “right” & we’re about to give a very honest review of the bike & the lack of ‘customer after care’ on Amazon. It’s not that the company is not trying to give good customer service, but due to distance & communication issues, they are not succeeding in giving good customer service.

Some part not long to use