Vivid RacingReviews of vividracing.com

Absolutely horrible and the worst experience I’ve ever had. They did nothing correct. Be careful with this company.

Great product. highly recommended. FJ Cruiser back bumper diamond plated guards. they look RADICAL everyone is like dang buddy were did you get those. i tell them VIVID RACING.

Ordered two parts that need to be used together. Can't use one without the other. Was told both were shipping on Monday and I would receive them Friday. The box arrived Sunday. Only one of the parts was in the box. Contacted them the next Monday and they said the other part is back ordered and they don't know when it will ship. I told them to cancel the order and send me a return label for the part they sent. So far they won't send a return label and want me to pay shipping for both directions. I have reversed the charges on my card and am still trying to get the return label. They really don't seem to care that the messed up. They just want to push the cost onto me. UPDATE: I called the number in their reply to my review today. Spoke with Ems. She apologized for my experience, said they were aware of all the bad reviews, said the company had a mew owner as of a month ago and they were working to resolve the issues with the company. She said she would send a prepaid return label and make sure I got a full refund for everything. I asked her to confirm this in writing. Later today I received the below email: "Hey Ken, Thank you for giving me a call. My apologies for the frustration that you expirenced. This is definitely not how I intend for our business to run. As agree'd upon, I will get you a prepaid return label and work on getting these parts returned to you, at no cost to you. Once returned, we will process a full refund for your order. In the meantime, would you mind pulling down your TrustPilot review? As you stated you started a claim with your bank, once the return is completed we will not be able to process a refund until the chargeback, or claim is closed. Ems Olmedo Product Returns Agent" I replied that I would update the review as we want through the process and that the bank never let's someone get both a reversed charge and a refund. They monitor for that and automatically correct it if it happens. Todays update is that I have yet to receive the prepaid return label. Finally got my full refund. Not an easy process. You definitely have to keep on them and double check everything. They routinely send auto generated emails that don't apply or make no sense. I have increased my review to two stars because I no longer think they are running a scam. It is just poor execution, unskilled employees and a company trying to make a buck by not really doing anything.

Their telecommunicators are from India. I made an order and it got canceled and I got charged 3400 from a fraud charge.

Poor service. Slowest shipping and no follow up. I emailed to cancel order after waiting to long to get product or shipping info. Slow email responses. Finally I installed a different product and the vivid order was at my house when I got home. Then they wanted me to pay shipping both ways and me lose money on shipping or be stuck with a product I no longer need because they can’t run a business well

Very satisfied with my purchased.

I was referred to VividRacing by the maker of the part that I was looking for. VividRacing is one of their suppliers. Having purchased from VR before, and having the recommendation of the part manufacturer, I was confident in my purchase. The part was not only available, but priced lower than other suppliers. Also arrived quickly and safely. Have bought from them before and would buy from them again.

Worst experience on shipping been waiting for my tracking number for the pass 3 weeks they keep saying it will be ship today too this date 2/24/2026 I haven’t gotten one when you spent 1400 spent for them to keep them it was supposed to be my birthday gift from my wife