Vivid RacingReviews of vividracing.com

Ordered rear QA1 coilovers from this lame company. Called before ordering to make sure it was in stock and the sales lady said yup and even "made sure" they were in stock supposedly so I placed the order. 8 or 9 days pass and no confirmation email.. figure i would get one by now with the item being in stock.... how long can it take to ship a package? Called repeatedly to be told my sales rep is "on lunch" every single time no matter what time of day it was ,he was always on lunch lol. After call number 5 or 6 over the course of the next few days I finally get her on the phone and says the coilover go back to QA1 for "tuneing" wtf are you talking about? Lolol Magically the next day I get a shipping update with a random tracking number to click on that goes no where... no courier name or any info just a random number that does nothing. Will I even get what I paid for? Did this fraud company just take my money? Who knows but I do know I will never recommend them to anyone... in fact I will spread the word how unsatisfactory it was to deal with them. never buy from vivid raceing!

After numerous chats, emails and phone calls they could not tell me the status of my two orders. I even confirmed they had the first order in stock and they did not. Ended up canceling the first order after a few weeks and second order after a couple months. Worst online ordering experience ever.

Vivid is a terrible company do not buy anything from them. They just drop ship. If you have any issues with your product they will deny deny deny. There customer reps are there to make sure that they will deny all returns. Basically you’re better off buying from a random person on eBay or CL. Stay away from vivid

To be honest I read the reviews on here and was very apprensive to order from Vivid Racing. I am not even in the USA I am based in the UK. However I enquired about a Brilliant Exhaust System and was quoted a very good price cheaper than the manufacturer themselves. Was speaking to Austin via email and everything went very smoothly. Exhaust was delivered in time within a couple of weeks as promised and no issues whatsoever. Don't be afriad of the reviews they are great to deal with!

I had a terrible experience with this company. Customer service is practically non-existent — I had to make more than 20 phone calls and send multiple emails before I even got basic updates. I ordered an expensive hood for my C7, and it took forever to arrive. The company couldn’t track it or tell me when I would receive it. Finally, on the day the part was going to be shipped back by the carrier, they called me and gave me only three hours to clear it at the border. After paying all the duties and shipping, I discovered the hood doesn’t even fit properly. I provided detailed pictures from myself and the installer, but that wasn’t enough. They demanded I show a reinstallation attempt — even though the old hood had already been put back on, the shop is an hour away, and it took them nearly three weeks to respond. Overall: poor communication, zero accountability, and no support when the product doesn’t fit. I would not recommend them.

Ordered an intake two weeks ago and received no shipping updates—just a vague mention of warehouse issues. Extremely poor customer service.

Order an exhaust on sale, got quoted 4-5 months shipping with no notice on it. Absolutely ridiculous. Sometimes it sucks to just pay the money the firs time.

Called them when they opened to order a part with overnight shipping, and they confirmed it would ship that day. Part did not ship, so I called to request cancellation, but they claimed the part had shipped. Even opened a case with FedEx to confirm FedEx did not have the shipment in their custody, only "label created". Vivid said they would cancel the order. Several days later, no cancellation, no refund, and no part. Turned it over to the bank after they blocked me from sending emails to their customer service email. Everything they have said to this point was a lie, shop elsewhere.