VivantReviews of vivant.com

This company is very deceitful. They cause and allow harmful things to happen to their customers. Do not believe ANYTHING they say, keep all records and notes. Double and triple check all documents. They told me I was getting a line of credit and that they only offer their clients lines of credit. 6 business days after my installation I got a credit alert for a Maxed out retail credit card that knocked my credit scores down by 46 point on one bureau and 52 points on the other. Spoke with numerous reps and got the same answers no we only provide a line of credit. Even did a 3 way call with the creditor FORTIVA that also told them that, all of the Vivint client get this card and membership to FORTIVA. That can only be used at FORTIVA. I never asked for a retail membership credit card, nor was I informed this was how the finance would work. I was specifically told I was getting a line of credit. There is absolutely no truth in these people.

The personell was just swearing at me because I did not have the track&trace from an order. Very unkind to their clients

Hands down the worst customer service we have ever encountered. Had them come out to install water sensors. They did everything but install what they were called out here for. Never installed the water sensors. Followed by Five phone calls later and a csr who refused to get her supervisor on the phone. We finally got a supervisor who argued that he could not do a thing and it was basically too bad. Oh, and we got double charged. Not a good company.

Our company did not pay the vivant bill that was set up on auto-pay. So, when they turned it off, I called. I paid the required fee and then they said it would be 5 business days to turn back on?!! Think about that for a moment, You're a company with a large stock that now has to wait for 5 business days to get your alarm turned back on. They say it's out of their control. Ummmm Do they run the company or does someone else?

This company is very dishonest. The sales rep will tell you that they have no contracts and you can end the service at any time. He will also provide a half page paper stating that you can end the service at any time. However you will be stuck with a 60 month contract and dual companies calling you for payment all in South America somewhere. Avoid the salesman Ernesto Porto!

This is the worst company. Unorganized and pitiful. Good luck figuring out payments, credit loans, etc…they just aren’t good. It’s difficult to articulate, but suffice it to say I’m on the phone with the credit loan people and vivant weekly because of stupid back end mistakes. You’re better off elsewhere. Could not give it 0 stars which is unfortunate.

Absolute worst customer service. Whenever I have a problem with my system, which is often, the customer service is incompetent. They lack the ability and willingness to help. One woman could not even hear me because her dog was barking so loud in the background.

We have had vivant 4 years and three months of a living nightmare. About 6 months ago, our alarm at the house went off in the middle of the night. The sound went off in our hose, but did not connect to Virant remotely or to the police station as it should have. We spent 30 minutes trying to reach them. When we reached them and asked how it was possible that the alarm was triggered but the agent did not come online and the police were not called, they blamed COVID and then proceeded to let us know we could pay to have a technician upgrade our equipment in a month. We are in the process of filing visited protection complaints and sen