VivantReviews of vivant.com

I had my smart drive of Vivants breakdown, not sure how long at least a couple of weeks, which they do say they"monitor" the equipment. The smart drive holds the recordings of my two cameras for a month so you can look back in case you need to. When i did notice that there was an issue i called Vivant to get a resolution they said would send a new one 5 to 7 business days, a week later is when it shipped. Fed Ex kept saying on the tracking that it was on a truck out for delivery for 5 days then it said it was delivered 5 days previous. I work from home no FedEx truck delivered. I called Vivant to remedy the situation, it took almost two weeks and at least six phone calls. I had two different "supervisors" e mail me so we could talk about this i emailed both to have them call me neither one ever called. This definitely some the worst customer support and service i have ever dealt with. I would have hiven a zero if it was available. When i did call to cancell ser ice i was told i would have pay for the full 5 years of monitoring to do so, absolutely assenine when they cannot hold up their end of the deal.