VivantReviews of vivant.com

My wife and I bought our vivant system about 5 years ago. Paid cash, not monyhly payments, This morning, our carbon monoxide detector started beeping every 45 seconds. We changed the battery and still it beeps. For hours it beeped. When I got home, I called vivant, they had me pull the detector off and check the expiration date; June 11, 2023. I was told we had to buy a new one because it was out of warranty. The expiration date is June 11, 2023. I asked to speak with a supervisor. The supervisor refused to talk to me and offered a $15 discount. I hung up and was mad as he77. The garage door opener has NEVER worked properly. The glass break alarm even though we have changed the batteries multiple times says it has low batteries. We should have never bought this system.

Called to get a quote for a security system..was met with a guy reading from a script. When I said I just wanted a quote he became rude and obnoxious... when we finally finished getting all the information about the house he says they need to run my credit before they can quote me. What?!?! I said I'd be paying cash and not financing anything and he still insisted he could not quote me anything without running my credit... seriously bad customer service and business practices.

Horrible customer service, I wouldn’t buy this product! They charge you monthly and have you sign a contract. My system was unable to be removed from door as there’s a special tool. They are still charging me!

I tried to Vivant with other monitoring systems and asked the salesperson some questions. She insisted that they were better than everyone else but when I asked how, she couldn't explain it to me and then hung up. It was really unexpected and made me think there isn't anything behind their claims. If this is what you get from speaking to the salesperson then I can imagine being a customer would be much worse.

I called to cancel service and was treated rudely, then hung up on. Called back, lady was nice but said too bad, you are locked into a 5 year contract.....WOW ...that came as a huge surprise ..so ill pay bur steer clear from these ppl...rude and uninformed. Save yourself some time and patience

Esta compañía es muy deshonesta y no te ayudan para combinártelos aparatos dañados te dan muchas vueltas y al final no te los quieren cambiar por favor no contraten esta compañía no más quieren tu dinero

My experience has NOT a pleasant one. From the sales person not providing an invoice or explanation of the charges, catching the salesperson in a couple of lies, the billing issues, finance company providing incorrect information, no one being capable of explaining the starter kit price other than “that's just our price that was set by the company” to being provided the wrong cancellation day to get out of the contract. I’ve regretted letting the sales person into my home and signing that contract with Vivant!

I agree with Latoya 100%. Exact same thing is happening to me. I will try and return the equipment