VitaspringsReviews of vitasprings.com

I agree with other reviewers who had similar bad experience in terms of out-of-stock items. I ordered fiber. Website showed in stock while other sites were showing out. After a few days I got emails saying out of stock and expect 2-3 weeks delivery time. I emailed and attempted to cancel order, having found that the vendor I usually use could fulfill my order. Instead of cancelling my order, Vitasprings ended up having the product, sent it and charged my card—this was after they called in response to my email, saying it was already sent. That wasn't true. They could easily have stopped this order. Now I have spent more than my current budget allows. Also, free shipping from these guys means one week. The other vendor got me the product in under 24 hours with free shipping. In reply to reply: I emailed to cancel order on 2/16/18. I received an email notice on 2/19/18 at 4:31 PM EST saying order was shipped. I received your call shortly thereafter (5:25 PM). The UPS tracking shows Order Processed, Ready for UPS at 3:11 PM Local Time (i.e. 6:11 PM EST), and Origin Scan at 6:25 PM Local (i.e. 9:25 PM EST), both events taking place after your call in which I complained. You therefore had time and could have cancelled the order per my email instructions. How could the driver have picked up the order in the morning, well ahead of these recorded events? Final reply to Vitaspring's edited reply: It seems you edited your first reply to make it seem like your delivery went out before your phone call. The UPS record indicates that was not the case. According to their record, the delivery went out after we spoke. You make it seem like I said to you to go ahead and send the delivery ("you confirmed with us to release this order at that time") If the delivery went out in the early morning, why would I tell you to release the order? I did no such thing. You told me it was already delivered and in essence there was nothing you could do about it. Sure, I suppose I could've initiated a return after receiving it, but you didn't suggest that, and I didn't want the extra hassle. So, I just decided to let the order stay as is. MAIN POINT: UPS shows delivery was initiated AFTER you said it had been. I tend to believe UPS's info over the story you gave (and then retold differently). Sorry, but that kind of business approach just doesn't sit well with me.

I placed order a week ago and recieved it today. I am very pleased!

Horrible customer service! ! My order purchased on 12/29/2017, I contact them on 1/9/2018, due I didn't received on 1/8/2018 (the USPS website show delivery to parcel locker on 1/8/2018), the customer service said she will check, and call me back few day said "my shipment still on local post office due parcel locker get stuck, let me wait few more day. Next day, I had stay home waiting the mail carrier show up, and check with her, she told me, she don't have any shipment for me, and this parcel locker was usable. Still can't locate my package on 1/16/2018, and I don't want Indefinitely wait and want refund my money, the company let me sign lost statement, and I had signed and return to them same day. BUT they still didn't refund my money until 1/22, and the managers or boss say it was my fault, not the problem of their company and hang up the phone. My order was never received, and still did't refund my payment.

I placed a order on December 30, 2017. I didn't get a confirmation that my order was completed. I called to check on order status. They called me back and said my order should arrive in two days. After two weeks later from initial order date, I still do not have my order. Therefore, I cancelled my order and went with a different company. They are not dependable. I would not recommend them. I purchased my order directly from the company and received it in two days. There was not back order for them. But thanks for replying.

These people have low pricing but can't keep up in the shipping dept. I was told after waiting 2 days following the placing of my order that I would be sent a tracking # on that day. I had to call a second time on the 3rd day to cancel my order and was informed that the order had shipped in spite of the tracking # showing otherwise. The one star is for lying/misinforming to me and not stating clearly that it might take 72 hours to ship. Being on the same coast I can't imagine why a reasonable time of 4-5 days can't be met by these people. By the way they don't work Sat. in spite of using USPS which also is a problem. I will be using another vendor in the future and will gladly pay more for 1st class service. These people also have the nerve to bill at the time the order is placed not when it ships. Good Riddance

The company is dishonest, will not call you back when they have messed up. This women named Vennessa is not nice and will try to cut you off from talking and will hurry up and try to get you off the phone. What happened to the customers is always right. I made an order, still did not receive it and Mrs, Vennessa said I had to wait two more weeks, there was no apologies at all.customer service is terrible.

My order was not delivered on time. However, when I called the company there was a good reason for the delay. After I received my tracking #, I was able to see when my delivery would be. Overall, although it took longer than promised, I am glad I ordered from this company and would order from them again.

I placed a order on 31st January,2017.The order number is 344804. However today I received a text from my credit card issuing bank,it shows that I have been charged twice for the order I placed recently on your website. The money are the same,127.74 dollars each time.The First time is on 31st January,2017.The second time is on 3rd,February. I sent them an email to ask for a explanation and no answer. And like many people in this comment section,the tracking number they gave me 3 days ago is invalid,the number is 300087381. I can't find out any information about my parcel by this number on USPS.com until now. Horrible experience ever.