Vitasprings offers health supplements and natural herbal products for both men's health and women's health, including vitamins, nutritional and anti-aging supplements, diet and sports nutrition health supplements, natural personal care, health and beauty supplies.
Vitasprings (vitasprings.com) has 134 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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jewels
after I placed my order I never got an email or any information on my order I called you can't leave a message I email 4 times finally they sent me that it was shipped when I got my order they shorted me one item and then charged me 9.95 for shipping I will never order from this company again I wish I read the reviews before I ordered.
nan
Communication is key and would have corrected most of the issues mentioned here, all of which are amazingly similar. I suffered recently from such an issue with this company. If they had notified me the product I ordered was out of stock, everything would be ok. I could move forward to order elsewhere. But in their silence, they allowed it to reach crisis proportion, to the point of my needing to give them a negative review. Yes, I was able to cancel my order via email, but I lost valuable time waiting for product that was not coming. On a positive note, I did place an order with them in early 2021, and shipping was on time.
D M.
Oh how I wish I had read the reviews before ordering. Paid $18.50 for 2-3 day shipping. It has now been 2 wks and I still do not have the vitamins. As others have said, it does no good to contact them. I am furious! Still waiting to even see UPS say they have sent it on its way.
Catherine
Just don't! If you rely on your vitamins to keep you "alive", don't trust Vitasprings with your order. Their communication was iffy a few years ago but it's gone non-existent at this point! I placed an order for 3 critical vitamins and paid for 2 shipping. The order status said that it was being processed and would ship in 2-3 days. That was 12/20. It's now 12/27 and it's listed as shipped but the status on USPS is "shipping label printed". In addition, When I reached out for the status, I was literally told to "be patient". LITTLE HINT FOR VITASPRINGS - DO NOT TELL YOUR CUSTOMERS TO BE PATIENT! Now my order on the site shows only 2 of my products shipped but the email assigned the same tracking to all 3 products. I haven't received an email about the 1 product being out of stock so WTH??
Julie C.
Don't waste your time or money ordering from Vita Springs dot com. They list products on their website as being "In Stock" which actually AREN'T in stock - and not even CLOSE to being in stock (by MONTHS or more!) Both of the two products I ordered were back ordered. After THREE MONTHS on one of them came in (that I no longer needed) but it was too much of a hassle to return it. The other item was STILL out of stock - after three months - so I cancelled it. This company DOESN'T ANSWER ANY OF THEIR CUSTOMER SERVICE PHONE LINES and also doesn't reply to all of the emails that become necesary to send because of the backordered items. And lastly, if you ordered enough to qualify for free shipping, THEY'LL CHARGE YOU FOR SHIPPING ANYWAY because the portion they may eventually become able to send will fall below their threshold for free shipping. This was a hassle from start to finish and totally NOT WORTH IT.
Jon S.
I placed an order on 9-21-21 and it stated that I would receive it in 3-4 business days. It took 27 days. When I finally received the order the items I received were not what I ordered. When I reached out to them they told me I was still receiving the same item, just a smaller size. They would not do a return. What a fricking joke!
joes
The company EMailed me after I inquired about my order and thes said that the product was back ordered. I then EMailed back asking them tp please cancell my order because I was almoust out of product and I needed to shop elseware. Later the same day they sent me an EMail granting me the cancellation and no charga. As it was they had not taken the money from my bank at that point which was 6 days from the order. This does not sound like the actions of a corrupt company!
Pamela B.
Horrible company. Ordered product 9/2, it's 9/29 and still have not received product. Wrote to company and they answered "be patient" order has been processed. I wrote back to cancel and they responded can't cancel, product is with driver. Now all of a sudden product is with driver. Do not trust this company.
