The Vitamin ShoppeReviews of vitaminshoppe.com

Terrible company. Ordered some pre workout powder. Sent it to me all congealed and hard in the tub. Sent photos and asked for my money back. Refused and would only offer a gift card. Now ignoring me after I asked them to use this to send me a replacement item. I have even emailed their CEO Sharon Leite at her email sleite @ vitaminshoppe.com and been ignored.

Andre at the one on Lyons’s is very friendly and helping

i know not all locations r the same but staff need better training and even then items are overpriced

This is specifically for the Vitamin Shoppe located at 15131 S LaGrange Rd, Orland Park, IL 60462. I looked online for Himalaya Amla and Black Castor Oil Argan and Amla. Both products were shown as being available at Vitamin Shoppe stores. I went into the local store in Orland Park, IL to buy them. Almost immediately upon entering the store, a woman asked if she could help me find anything. Unfortunately, she said that Himalaya Amla is no longer carried by Vitamin Shoppe. She suggested that I try a local mom-and-pop store (My Vitality) down the street. She was able to order the other product for me and was kind enough to waive the shipping charges. The lady's name is Colleen S. (on her name tag). She said I would have the item in a few days. She was absolutely wonderful and very nice. I was really impressed by her desire to help me find what I was looking for, suggest a competitor as a possible source, her willingness to research how to get me what I wanted and putting in an order for me. This is my second visit to this particular Vitamin Shoppe. I am impressed by the level of service offered. The first visit was also rewarding, as the middle aged gentleman who waited on me was very helpful. Unfortunately, the product I wanted was not carried by Vitamin Shoppe. The staff there is top notch.

I love vitamin shop but the website tricked me into doing a survey. It said I would get $100 if I took the survey and after I wasted my time it says I can chose from these magazines that are worth $100. I am like WTH I don’t want magazines I want $100 or a gift card to vitamin shop worth $100. Very disappointed!!!

Placed an order totaling 26 items which were said to be shipped within 48 hours. 72 hours later, 1 received, 7 have shipped and the remaining 18 items still nothing. Stores are low on stock and online is even worse as far as delivering on standards set by themselves. I will be taking my business elsewhere.

Shocked to see so many bad reviews. I have always been happy with my order. I was so shocked to find my box on our doorstep just 48 hours after I ordered. All my faves well packaged and in the box. I order supplements from a couple vitamin companies but always return to the Vitamin Shoppe for free shipping and products I love.

I’ve been an auto-ship customer for many months. Every month I receive five cases of Celsius beverages. Last month I received a bad lot. I tried cans from 3/5 cases and all were flat and bad. My husband called customer service to return or exchange only the unopened cases. The agent told him that “we don’t process refunds for buyer’s remorse.” We’ve been a customer for MONTHS for the SAME PRODUCT!! We were told that we couldn’t return unless we drove 1.5 hours to a brick and mortar location. The next day FedEx showed up, unanticipated, to take our return. It’s been over two weeks and no refund. When we called customer service today we were told that they hadn’t received the return and would NOT be processing any refund. I would never recommend doing business with this company!