Great prices and free shipping on orders over $99 at VitaminShoppe.com. Shop our huge selection of vitamin, nutrition, and alternative health supplements.
The Vitamin Shoppe (vitaminshoppe.com) has 118 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Savvy S.
So far already worried. Ordered a product online and was supposed to get a confirmation email. No email ever arrived. Fortunately I took a screenshot. Meant for pickup. I put the order on subscription but now based on reviews, I’m regretting I did. Hopefully no huge hassles result from this. Trying to diversify and not order exclusively from Amazon, but Vitamin Shoppe sure makes it a challenge to do that.
Denise
Second time going in store. Horrible service & attitude I tried ordering online but it would not honor the discounts I was supposed to receive ordering over $100. Forced to go in store, both times when I visited, they would not honor my discounts. I left without buying
Dave W.
I usually pickup items and that works well. Forget getting items shipped. My current need was not in stock for pickup, so I order it and after a week I'm still waiting. So, I will find a better vendor.
KM P.
Trying to get an issue resolved with online ordering. Sent three emails to customer service with no resolve. There seems to be terrible communication, even with a detailed email.
Light H.
The Vitamin Shoppe #276 1800-G Rosecrans Blvd Manhattean Beach, CA 90266 Register 1 Tran: 32833 8/10/2020 4:27:46 PM Assoc: 008827 Poor customer service, Nasty disdained attitude. I knew what I wanted and immediately got it and brought it to the register. He sees me standing there but ignores me for quite a while until he was ready to acknowledge me, then he very mammy with me. How hard is it to be Polite and use Miss or just be more kind. The product itself is great and I'd like to shop there again but not if I'm going to endure that.
Megan G.
Such an old store but the website is so bad. I could not place order...
RAL
I'm a Vitamin Shoppe customer and have placed many online orders in the past. I'd say about 30% of the time my order is delayed due to items that are out of stock but continue to be sold on their site. Many times, notification of the delay status doesn't come for 5 days or more, and then the expected ship date is another 2 weeks from that point. Customer service reps are friendly but of little to no help as all they can do is repeat what you already know. This is yet another business that will continue to lose business to competitors such as Amazon, who seem to have a monopoly on the best real-time inventory system out there.
Kayla E.
I normally would write a great review because when I stop into the store I get welcomed in since I am there all the time. This time it is different. I was was on the phone for one hour and my problem was not solved. A supervisor stepped in multiple times and it still wasn’t solved. I asked to talk to different people and that didn’t happen. I asked multiple times for my order to be canceled so I can redo the mistake from The Vitamin Shoppe online order and finally after a long silence she let me know that she was finally working on that. I am so disappointed with everything about my order and this call. I hope I don’t have to call in anytime soon. No one wants to sit on the phone for one hour with no results. I am not happy at all and I hope the customer service staff learns better math and Vitmain Shoppe rules and policies.
