The Vitamin ShoppeReviews of vitaminshoppe.com

I just felt like it.

They are sending items to my old address, after I updated to my new address. Customer support said they may not be able to cancel all of the order. That’s weird. So they are going to still charge me for items I can’t receive? Yep. That’s exactly what’s happening. So now I have to contact my bank’s fraud department to get my money back. How does Vitamin Shoppe think that their handling of that mistake is ok?

I recently applied for a job at Vitamin Shoppe (an unnecessary “e”, it’s just Shop). Speaking of making things complicated, I think the reason I was not considered for the position was because of racial differences. I had all the skills and experience that they asked for, the interview went really great, and I’m jutting surprised why I didn’t make it. I waited patiently and calmly but this is just not fair. I’m not saying because I got rejected and I’m hurt, it’s actually because I believe it was a perfect match and they wanted to not hire me beacuse of my skin color or my Ethnicity. This is unacceptable and I request spread this message asap to the hiring team. I am not going to let it go. Thank you. Name: Akash Shah. Contact: +1 9292257526

Set up auto delivery for a supplement but had to cancel it because there is no human that can help you with any problems. You get directed to a completely garbage website that signs you out once a second. I'm not exaggerating! Pathetic that a multi million dollar company cares nothing for customer service. Spent 30 mins with three different people that had no clue how to help me.

I will echo the negative comments about their website. The website looks modern at first glance, but it has a lot of flaws. It has an annoying banner/ticker that distracts the user. It has a poor search engine that often returns irrelevant results. It uses slow lazy loading coding that affects the performance and functionality of the site. The longer you stay "engaged" the more the ads and the more info you share. It collects a lot of data from the user, such as cookies and website telemetry, which can compromise their privacy and security. My adblocker and other security/privacy settings prevented me from accessing the site properly. If you don't allow them to track your activity, you can't use the site effectively. The website is very shady in my opinion. The staff at the store have to deal with this problem as well, which creates long wait times for customers when they call or visit. It's a terrible operation in my opinion.

I've had okay experiences in the stores for the most part, but their inventory is hit or miss these days. The prices are a bit higher than at most places, but sales are frequent; and their store-label brands are good and can save you some money. My experiences with online orders have more often been bad than good, however, mainly due to long delays during delivery. Only a few of my online orders have been delivered on time. Most have been delayed from a few days to a few weeks. It's a shame because the selection online is excellent, and sales are frequent. But deliveries have been more miss than hit, to the point that I just stopped using Vitamin Shoppe for a long time. There also was an occasion when I ordered an item for store pickup, was notified that it was ready, and drove almost 50 miles to the store: only to be told that they didn't have the item. I probably should mention that in all cases when I ordered for delivery to my home, Vitamin Shoppe actually did ship the orders promptly; but the delivery companies they used dropped the ball. Sometimes Vitamin Shoppe's checkout page offers a choice of delivery companies, in which case I choose the one that's most reliable, in my experience, where I live. Today, however, that option wasn't offered; so I didn't go through with the order -- even though I had a discount code available to me. Instead, I paid full-price with another vendor whose deliveries have been more reliable of late. Because of this, although I'm dating my experience today, my experience was a non-experience. I didn't go through with the order. I would have if I could have chosen (or at known) the delivery company. Like many companies, Vitamin Shoppe could vastly improve their online experience by ALWAYS allowing the customer to choose their delivery method (at their own cost, of course). Some delivery companies are more reliable than others in different places. It's a very local thing. In summary: The delivery is an integral part of online shopping, and it's where Vitamin Shoppe has failed me more often than not. Let me choose -- and pay for -- the delivery method. A great selection of products doesn't mean much if they don't arrive in a reasonable time.

I sent my friend to get me a certain vitamin as I saw it online for a certain SALE price, and when he returned with it, he was charged full price! I called and the lady said he had to mention the sale and I could not get any money back! It doesn't say anywhere that I saw you have to say its online or its only online for the price? Poor business practice... I will stick with The Healthy Place! They stand behind all their pricing and products!!!! When I asked if I could get any money back she just laughed and said no. She obviously find telling people NO funny!

This company doesnt care about the customer experience at all. Sent probiotics that need refrigeration via a long route through dhl and then the post office. It was delivered almost a week later and sat in the hot sun for 2 days because we were not notified it had been delivered. When contact company via chat and told them I had pictures of the bashed up pill box and the sun exposed package label they did Nothing! Nothing. Said i could go to a store (closest is 45 min away for me) or paid for shipment to return the item (which I am quite sure they would resell) Horrible horrible experience