The Vitamin ShoppeReviews of vitaminshoppe.com

I placed order today before cut off time they said order would be there by 7pm then get a text saying tomorrow at 545 pm with no reason why nobody seems to know what the problem was that occurred so on chat instead of some person name elley trying to help or at less offer some type of apology tells me ill help u cancel your order is this how u treat your customers when something goes wrong with a sane day delivery cancel the order how about sorry for the inconvenience what can we do to make it up tooyou something you dont have to help me cancel I can do that all by my self and I would have had I not ordered for some body else but this will be the last time I shop here thanks for the listen and hope u get it together

Helpful staff. Always greeted when I come in. I go knowing what I want, so it is in and out with staff directing me to where what I want is. Store is in a good location for me as I can do that with other fairly regular errands. When I requested that my auto ship be cancelled, the staff handled it without delay before I left the store.

I recently placed an order on The Vitamin Shoppe website, and the online experience was an absolute nightmare. It took nearly two to three hours to complete a simple order because the site continuously glitched. It repeatedly claimed my perfectly valid email was invalid and rejected my password, forcing me into an endless loop of resetting passwords and re-entering my information. I almost gave up completely, but because I couldn't drive to a store, I was forced to stick it out to get my items shipped. To make matters worse, right after placing the order, a $25 reward pop-up appeared that my credit card company immediately flagged as potential fraud. Ordering health supplies shouldn't require three hours of troubleshooting a broken website and dealing with sketchy post-checkout pop-ups. The Vitamin Shoppe seriously needs to fix their online customer platform.

No problem billing me for recurring subscriptions (with very little notice to change/cancel) but when they send me a 20% off code, suddenly their system will not take the exact same credit card I use for my recurring subscription. No issues when I'm paying full price, but I'm now "temporarily restricted" from giving Vitamin Shoppe more of my hard-earned money when I try to take advantage of a discount! Guess I will move them to "permanently restricted" from selling to me by canceling my subscriptions and reordering elsewhere.

So I went to the vitamin shoppe in my area to check out NAD supplements and other things. I had this young salesman try to upsell supplements that I did not need. The guy also said he was an athlete which I did not believe and suggested some exercises for my frozen shoulder , even though I knew he had no idea what he was doing. I came in for one thing and he decided to put glucosamine turmeric fish oil for a frozen shoulder, which I really didn't need. He then suggested patches and lidocaine which I already have. You would think this guy had some common sense if I were looking for something else than to offer the common items that don't work. I wounded up leaving and ordering what I originally came in from amazon. One more thing he had an iPad ready to take check me out. I am so glad I left. Always go with your gut. If you know someone is just trying to get a sale just leave and order it yourself from Amazon. This hasn't just happened once but twice. I have to question if these sales associates are even qualified to sell these supplements. ( I realize some people may not want to order from Amazon, but at least if something goes wrong you can always reach someone who will help you get a refund, etc. ) Just out of curiosity do these guys get pushed to sell their vitamin shoppe brand most of the items that were being pushed were from their brand it was more expensive than other brands.

Ordered a package once, literally once, just because I wanted to make sure it would actually ship to me. Bought something cheap, it arrived. So I decided to go to them instead of my normal supplier, suddenly every single order I placed was automatically cancelled as soon as I placed it. No explanation, checked my account, I had money. Reached out to customer service, got absolutely nothing. Not even an auto generated reply. Wont acknowledge that its happening. Complete joke, just go to Amazon; at least some one will actually reply.

The Vitamin Shoppe has what I need and always provide helpful customer service

The items I received were open. I contacted customer service, and I have now been speaking with a third party call center regarding my order. It is extremely upsetting that after paying and waiting for the order delivery, I receive two open containers. This shows very poor quality control from the company's side. They also use Amazon, so it's possible that Amazon is the one that delivered open containers, which is not surprising for the Amazon logistics that services this area. Extremely poor quality control!