The Vitamin ShoppeReviews of vitaminshoppe.com

Trying to get an issue resolved with online ordering. Sent three emails to customer service with no resolve. There seems to be terrible communication, even with a detailed email.

Dishonest company. Refused to honor offer that clearly offered buy one and get one for 50%. I bought TEN and they applied a $25 discount instead. no one from the company would talk to me and the ad still is running. Never coming back.

I was stunned to experience complete indifference to a request I made for a return of a product that I bought a lot of on sale, because of additional toxic ingredients that I am unable to take because of my health. It was in a vitamin C, which I never encountered before, so it didn’t occur to me to go online to check it out. I couldn’t see it on their picture of the product on their site l was purchasing from. All of this fell on deaf ears, showing seeming hostility, and zero concern or understanding. They lost a customer for good once I experienced that cold management/ownership.

They sold me bottle of Aloe Vera Gel (Aloe Vera Gel 99% Pure - Topical Oil to Soothe & Moisturize, Item # : VS-3854/2189306) that smelled unbearably bad, like decades-old unwashed gym socks, truly sickening and they refuse to refund the product to due their Covid policies. I tried to put up an honest one-star review (would like to give zero stars but can't) of the product and they refuse to post it, it gets taken down almost immediately after posting it and this happened twice. I also posted question on the product page as to why they won't allow an honest one star review to be posted and they wouldn't post that either. All this smacks of being very unethical, of trying to boost an already low ranked product (VitaminShope brand ~ their OWN brand) and misleading the public about a likely rancid or defective product that they refuse to return. I will never shop here again!

The Vitamin Shoppe #276 1800-G Rosecrans Blvd Manhattean Beach, CA 90266 Register 1 Tran: 32833 8/10/2020 4:27:46 PM Assoc: 008827 Poor customer service, Nasty disdained attitude. I knew what I wanted and immediately got it and brought it to the register. He sees me standing there but ignores me for quite a while until he was ready to acknowledge me, then he very mammy with me. How hard is it to be Polite and use Miss or just be more kind. The product itself is great and I'd like to shop there again but not if I'm going to endure that.

Mediocre company. Average supplements for above average price. Ok but not great

I spent an hour on the website putting an order together. Entered card payment shipping details everything, hit submit, and kept receiving a page saying I do not have access to server. Trying going back and could not. Clicked my web history to find my cart and the whole thing was deleted.... Luckily i got an email saying I didn’t place the order, but when I clicked on it, I got the same pop up. So I call custoemr service and they recommend clearing my cookies and I then click on the link and it takes me to their website but again, all 50 items in the cart are missing. So I asked teh gal on the phone if I could just forward teh email to her so she could process the order, and she tells me to send it to custoemr service. I said oh ok, great, what’s your email? She says she cannot receive email... So I asked her, are you not customer service? She says yea but she doesn’t have an email, that I need to email customer service... So I ask for the email but then ask her how they will process the order if they didn’t save my card info. She says they can’t unless I’m on the phone. So I said, should I stay on the phone with you? She said no she’s not that custoemr service... So I asked, is there a different customer service other than the one I’m on the phoen with...? She just shuddered and couldn’t answer the question. It should be pointed out that this woman could barely speak english, sounded very very old, or if not decrepit then she had some learning disability becasue she could not seem to communicate and had a hard time explaining even what role she has at the Vitamin Shoppe. I asked if they could find my order and fulfill it... She couldn’t. I ended up just hanging up after 20 min on the phone with her, and 45 min of putting the order together... Waste of my Saturday. I only went on this website casue the shoppe down the road clsoed up... Never going here again

This business has the worst ethics and customer service I’ve ever dealt with plus they refused to refund my money for a order I had to harass them for almost a month. Would never EVER shop there EVER again!!!