Vital ProteinsReviews of vitalproteins.com

they did not disclose that the packages are shipped from another country, so it took forever to arrive as the package was held by customs, kept on tracking and following the package, stayed home on the delivery day and than there was no name (?!) on the package so it could not be delivered. now waiting for my money to come back and almost month has passed since I placed the order. will not order directly from them anymore.

Beyond horrible. I have been a customer for several years and spend between $150 and-200 every month. They can never get products to me without problems. This month, $216, and they had Amazon package and ship it with their Amazon Logistics Company SWISHIP, which you cannot even contact. Vital will not help me because they say that Amazon said it was delivered. I have security cameras all over my property no one came to my home the day I got a confirmation text that the products were delivered. All a lie. I truly hate this company which is run by a bunch of unintelligent people. They have made me sick with their BS. Take your tracking number and put it where your Website never works. Tracking #13 items delivered, NOT. And you said tough to me. Sickening. Order Number: 110002340698 April 3rd Carrier Amazon Logistics Tracking TBA044412862304

Absolutely disgusting service, purchased my product months ago, I have received no communication from the company even though I have written several times. I'm now asking for a refund as I no longer need the product but as I stated they do not communication in anyway with their 'customers' Disgusting.

I've been chasing them for a refund for over 3 months at this point, and the tracker still clearly says the package was never delivered. Customer service (Ali) tried to get me to send him copies of my *personal bank statements* instead of sending any proof of a refund; they are scammers and incredibly sketchy. Don't risk it.

I ordered 4 months ago and they've been giving me nothing but excuses for the past 2 months. The tracker clearly shows that the order is stuck "en route" but I still had to fill out paperwork for them to claim my refund. And for the past two months there's been a new excuse each time I contact them. A total scam.

A month ago I had a question concerning two Vital Protein products. I emailed them with the question and got the automatic reply that said they will respond. I have emailed them again and again no response. Evidently their customer service is not existent.

This company is as dodgy AF!! Don't buy or engage with them. Absolutely evil!!

December 31, 2023 update - it took this company 3 months to finally reply and their reply was empty at best, meaning they didn't address my issues except to say they removed the auto ship, probably because my card company contacted them. My credit card company refunded my money and I threw the bottles away. Do not trust this company I accidentally bought collagen peptide capsules instead of marine peptide and I chose an 8 week auto ship. I immediately emailed them to change to marine (& have emailed twice a day since) and also left several phone messages without any replies. The box arrived in a brown paper-wrapped box with only my name/address on it (no return address). Now, when I go online to look at my order, they want a password (I was never asked to set up an account). So, when I click on "reset password" they say my email address doesn't exists. Now I have no way to stop the auto ship. Again, I've emailed them to stop that, we will see how that goes. I've contacted my credit card company & they will try to contact them but said either way, I will get a refund. I will update this if needed.